Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
833 Review(s)
4.95
Sean December 31, 2024
Broke down the process into simple steps that were easy to understand.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm really glad to hear you found the process easy to understand. It's always our goal to make things as simple and straightforward as possible for our clients. Your positive feedback is greatly appreciated. If you have any other questions in the future, don't hesitate to reach out.
Juliana November 12, 2024
Mike was very helpful explaining the loan process as I purchased my first home. He gave me very detailed instructions whenever I had to sign something electronically and he was very approachable and always available on his cell phone for any questions I had. He helped me understand how an interest rate buydown would affect my payment and locked my rate so my payment was affordable. Mike is a good communicator and I felt well-informed throughout the process. He was so great!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Hi Juliana!
It's great to hear that you found our discussions about the loan process to be beneficial. As a first-time home buyer, understanding each step is essential and I'm glad I was able to provide guidance. I always aim to be approachable and available for my clients - your home purchase is as important to me as it is to you!
I'm honored to have played a small role in this milestone in your life, I'm always here should you have any future questions or if there's anything else you need.
Thank you!
Mike
Suzanne November 9, 2024
Mike was extremely helpful and patient. it was a great experience working with him.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much for your kind words, Suzanne. I'm really pleased that you had a great experience working with me. Thx! Mike
Helen Mattingly October 25, 2024
Mike is the calm in the storm of the home buying journey. His communication style is exactly what is needed for the client and the partners in the transaction. Continue what you are doing, Mike! It is so appreciated and valued!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm genuinely touched by your kind words, Helen! It makes me happy to know that my work makes the home buying journey less stressful. Providing clear communication and value to my clients is always my top priority. Thank you for rating me highly, and I assure you that I will continue doing my best in every transaction. Thank you!
Howard J October 16, 2024
Mike is an asset to your company! Very professional, responsive and knowledgeable. Truly enjoyed working with Mike.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you've had such a positive experience, Howard! Your feedback means a lot to me. It's always my aim to provide the highest level of professionalism, responsiveness, and knowledge to my clients. I truly enjoyed working with you as well and look forward to any future engagements we may have together. Thanks for taking the time to share your review and for the 5-star rating. - Mike