Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
872 Review(s)
4.95
Carolyn H. June 6, 2025
Mike was very professional, giving timely updates and delivering everything that was promised. He answered all questions and was responsive. I was the listing agent on the transaction, and was impressed with his updates. Mike is going to the top of my lender referral list.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you had a positive experience with the transaction, Carolyn. It was a pleasure providing timely updates and ensuring everything was delivered as promised. I appreciate your kind words and am honored to be at the top of your lender referral list. Thank you for your feedback. Mike
Morgan Gage June 5, 2025
Amazing and seamless experience. Mike is outstanding!
Reply from Owner: I'm thrilled to hear that you had an amazing and seamless experience. It was truly my pleasure assisting you, and I greatly appreciate your kind words. Thank you! Mike
Morgan June 4, 2025
Mike was so helpful and responsive, even taking our calls while on vacation with his family. He explained anything we were unclear about and made sure we were prepared. his cusyomer service is stellar. Not to mention, just an all around great guy. We were actually disappointed we didnt didn't get to meet him in person at closing. Mike provided a great experience.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you found my assistance helpful and that the experience met your expectations. I'm glad I could provide clarity and support throughout the process. I appreciate your kind words and look forward to the opportunity to meet in person in the future. Thank you for your wonderful review.
Angela Kathleen June 3, 2025
He gave real life expectations and time frames.
Reply from Chuck Dohrman: I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
Jan June 2, 2025
Thanks Mike for all you do!
Reply from Mike Lorenzini: I'm grateful for your kind words, Jan. It is always a pleasure working with you. Mike