Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
786 Review(s)
4.95
Eva F J
February 19, 2024
Closing was complex and delayed but at no fault of Mike's. Our loan process itself was complex and delayed as a result of other lenders also involved in the process. Regardless, Mike was patient with us in collecting and updating all necessary documents. Most impressive was him advocating for us when another lender seems to be trying to take advantage ofcircumstances at our expense.
Reply from Mike Lorenzini: I'm truly pleased to hear about your positive experience, Eva. The loan process can sometimes be complex, especially when there are multiple lenders involved. Your patience and cooperation in providing all necessary documents promptly did not go unnoticed. I'm glad I was able to advocate for you and ensure that you weren't taken advantage of in any way. It's always my goal to make the process as smooth and beneficial for my clients as possible. I value your feedback and appreciate the 5-star rating. Looking forward to working with you again at Primary Residential Mortgage, Inc. Best, Mike Lorenzini.
Anais M
February 15, 2024
Thank you again for an amazing transactions. Amazing communication throughout the entire process.
Reply from Chuck Dohrman: I'm thrilled to hear that you had a positive experience with the transaction, Anais. Communication is key in our process at Primary Residential Mortgage, Inc., and I'm glad you found it helpful. I appreciate your excellent ratings and look forward to assisting you in the future. Thank you again for your kind words!
Barbara B
December 15, 2023
Thanks Mike
You are team we're user friendly, professional and easy to work with!
Barbara
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm delighted to hear you had such a positive experience, Barbara. Our goal at Primary Residential Mortgage, Inc. is to provide a user-friendly and professional service. Thank you for your kind words and the 5-star rating. Looking forward to assisting you in the future. - Mike Lorenzini
Tig W
December 15, 2023
Mike is an outstanding lender. He is professional and knowledgeable. I trust the deal will close on time when Mike is the lender!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much for your kind words, Tig. I'm glad that I could meet your expectations and ensure a smooth transaction.
Thanks again for your 5-star review, look forward to working with you again soon. :-)
Mary C
December 15, 2023
Mike,
Thanks so much for your honesty and all your hard work. It was much appreciated!
Mary Chambers
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Your kind words truly mean a lot to me. I always strive to be honest and forthcoming with information and your feedback affirms that. It was a pleasure working with you. Thank you for the stellar rating, and I hope to have the opportunity to work with you again in the future. Happy Holidays! Mike