Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
732 Review(s)
4.98
Egor October 10, 2024
A closing date was set. Despite some challenges, I ended up closing on that set date.
Reply from Jim Conway: I'm thrilled to hear that despite the challenges faced, we were able to reach your closing date on schedule, Egor. Customer satisfaction is a priority for us at Primary Residential Mortgage, Inc., and it's great to know you had a positive experience. Should you need assistance in the future, I'll be more than happy to help. Thanks for the 5-star review!
Al October 3, 2024
Thank you sir!
Richard Rovelli October 3, 2024
Jim was extremely easy to work with and an excellent source of objective, unbiased information pertaining to the mortgage loan process. He was especially helpful for first time homebuyers learning how to navigate the real estate system. I also appreciated his constant communication and ability to address potential conflicts prophylactically so that the process of finalizing our loan was simple and stress-free. I cannot recommend Jim highly enough!
Richard J October 2, 2024
Jim was extremely easy to work with and an excellent source of objective, unbiased information pertaining to the mortgage loan process. He was especially helpful for first time homebuyers learning how to navigate the real estate system. I also appreciated his constant communication and ability to address potential conflicts prophylactically so that the process of finalizing our loan was simple and stress-free. I cannot recommend Jim highly enough!
Reply from Jim Conway: Hey Richard, I'm truly grateful for your wonderful review and your kind words. It was a pleasure helping you navigate through the mortgage loan process, and I'm delighted to hear that you found my assistance helpful. At Primary Residential Mortgage, Inc., we do our best to provide objective information and proactive communication to make the process as simple and stress-free as possible for our clients. I'm so glad that I was able to make your experience a positive one. I look forward to the opportunity to work with you again in the future. - Jim Conway
Kimberly A September 29, 2024
Always available
Provided detailed explanations
Reply from Jim Conway: I'm really pleased to hear you found my service helpful, Kimberly. At Primary Residential Mortgage, Inc., we always aim to provide detailed explanations and be available for our clients. Your positive feedback means a lot and motivates me to maintain the level of service that earned this 5-star rating. Thank you!