Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
653 Review(s)
4.98
Sherri L L
October 9, 2023
Always responds quickly....great communication...all around great guy
Reply from Jim Conway: I'm gratified to read your feedback, Sherri. It brings me great joy to know that you were satisfied with the level of service you received from me at Primary Residential Mortgage, Inc. I strive to provide swift responses and maintain open communication channels with all my clients. Your words reaffirm that I'm doing my job well. Thank you for the full-star rating and for considering me an all-around great guy. If you have future mortgage needs, don't hesitate to reach out. Best regards, Jim Conway.
Stacy P
October 6, 2023
Jim, you are always fantastic and have the best team, but this most recent settlement you knocked it out of the park! Thank you for working your magic
Glenn B
September 25, 2023
You guys are the best thanks
Axel Villarreal
September 25, 2023
As someone who has worked in customer service for many years, I have encountered many great services. However, from the moment Jim started working on my loan application, I was very impressed by his customer service skills. I felt that his primary goal was to ensure that I was well taken care of throughout the loan process. I appreciate the extra effort he made to ensure my husband and I understood everything, as he always kept us informed so that we didn’t miss anything. As a result of his assistance, we felt confident that we were in good hands when it came to purchase our home. All in all, I found Jim’s assistance invaluable and I would highly recommend his services to anyone looking for a loan.
Alex Asdrubal R
September 25, 2023
As someone who has worked in customer service for many years, I have encountered many great services. However, from the moment Jim started working on my loan application, I was very impressed by his customer service skills. I felt that his primary goal was to ensure that I was well taken care of throughout the loan process. I appreciate the extra effort he made to ensure my husband and I understood everything, as he always kept us informed so that we didn’t miss anything. As a result of his assistance, we felt confident that we were in good hands when it came to purchase our home. All in all, I found Jim’s assistance invaluable and I would highly recommend his services to anyone looking for a loan.