Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
732 Review(s)
4.98
Philip February 6, 2025
Awesome communication from start to finish! Always responsive , going above and beyond to make sure everything goes smoothly.
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Thanks so much, Philip! I'm thrilled to hear that you had a positive experience. It was a pleasure working with you and ensuring a smooth process. If you ever have any questions or need assistance in the future, feel free to reach out. Your satisfaction is my top priority!
Camren J February 2, 2025
Jim was extremely helpful and accessible through every step!
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Camren, thank you so much for your kind words! I'm thrilled to hear that you found my assistance helpful and accessible. It was a pleasure working with you, and I’m delighted to have been a part of your journey. If you ever have any more questions or need further assistance in the future, don’t hesitate to reach out. Wishing you all the best with your new home!
Christina M February 2, 2025
very nice and professional
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Thank you so much, Christina! I'm thrilled to hear that you found the experience both nice and professional. It was a pleasure working with you on your mortgage needs. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Megan February 1, 2025
Jim has been such a fantastic help and resource through this process. It was my first time buying a home and I could not have wished for better person to help me through this stressful process. He was always willing to answer any question I had and returned calls very promptly. It was truly a blessing to work with him and his team through this process. I would recommended Jim to anyone!
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Megan, thank you so much for your kind words. It was a pleasure to assist you during the home-buying process. I understand how stressful it can be, especially for a first-time buyer, so I'm thrilled to hear that you felt supported and informed every step of the way. My team and I strive to ensure our clients have a smooth and reassuring experience, and I'm glad we could provide that for you. If you ever have more questions or need assistance in the future, feel free to reach out. Enjoy your new home!
Michele January 31, 2025
You and your team are the best!
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Thank you so much, Michele! It means the world to hear that you had a great experience with us. My team and I are dedicated to making the loan process as smooth as possible, and we're thrilled to know we hit the mark for you. If you ever need anything in the future, don't hesitate to reach out.