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Customer Reviews

Overall Rating:

646 Review(s)
4.98
Nick W March 25, 2024
My clients have worked with Jim a few times, and there is a reason they keep coming back when they need mortgage help. Always a great experience
Reply from Jim Conway: I truly appreciate your kind words, Nick. It's always a pleasure working with your clients and I'm glad to hear they've had positive experiences. Here at Primary Residential Mortgage, Inc., we strive to provide the best service possible. Looking forward to continuing our work together in the future. Best, Jim Conway.
Karly P S March 24, 2024
We have use Jim now for many home purchases and refinances. He is a true professional. He is very knowledgeable and he keeps us informed always. We will continue to use Jim in all our future home purchases/refinances.
Reply from Jim Conway: I'm truly humbled by your kind words, Karly. It's always a pleasure assisting you with your home purchases and refinances. Your trust in me and Primary Residential Mortgage, Inc. is greatly appreciated. I look forward to providing you with the same level of professional service in all your future home purchases/refinances. Thank you for the fantastic rating!
Sandesh S March 22, 2024
His availability to talk, answer any questions at any time and explain everything in details at any time of the day.
Reply from Jim Conway: I'm incredibly grateful for your kind words and 5-star rating, Sandesh. It's important to me that my clients feel informed and comfortable throughout the entire process, so I'm glad I was able to provide that for you. If you ever have more questions in the future, remember I'm always here to help. Thank you for choosing Primary Residential Mortgage, Inc.
Jesse F S March 17, 2024
Jim is such a pleasure to work with. He is so organized and thorough. Communication is a strong suite of his. He seemingly is always available to discuss the complexities of the process, and does so in a way that makes it easy to understand for those not in the field. We greatly appreciate the hard work and dedication Jim has displayed over the last several months.
Reply from Jim Conway: Thank you so much, Jesse, for the kind words and the excellent rating. It was a pleasure to assist you during this process. Open and clear communication is something I strive for, so I'm glad to hear that you found our discussions helpful and easy to understand. Your appreciation truly means a lot to me, and it's been an honor working with you throughout these past months. Remember, I'm just a phone call away, should you need anything in the future. Thanks again for choosing Primary Residential Mortgage, Inc.
Nigora N R March 11, 2024
This is the second time James Conway helped me with the loan. I was pleased to work with him in 2018 and went straight back to him during a purchase of my second house again in 2023. He always makes the process easy and fast. He is very professional, attentive, very easy to communicate with, responds to emails and chats right away, and makes the customer feel important. Next time I need a loan, I will not even look for other options but James Conway.
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Thank you Nicki! Wishing you the best with your new property! I hope it is everything you imagine it to be! I am always here if you have any questions in the future. Cheers!