Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
732 Review(s)
4.98
Joe March 6, 2025
Jim was great
Reply from Jim Conway: Thanks, Joe! I’m thrilled to hear that you had a great experience. Working with you was a pleasure, and I’m glad I could help with your mortgage needs. If you ever have more questions or need assistance in the future, I’m just a call away.
Lindsey N March 5, 2025
I thought he was easily reachable which we appreciated. We just felt we should have gotten a lower interest rate.
Reply from Jim Conway: Thank you for your response. If there is anything we can do to improve our offering, please let us know.
Denise February 13, 2025
Jim and his team provide excellent service to my clients and I don't hesitate to recommend him. Excellent communication with myself and my team and most importantly with my clients. Jim is an excellent loan officer and we have worked together for many years. I highly recommend.
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Denise, thank you so much for your kind words and trust over the years. It's always a pleasure working with you and your team, and I'm thrilled to hear that our communication and service met your expectations. Your recommendations mean a lot to me, and I'm committed to maintaining the high standards you've come to expect. Looking forward to many more successful collaborations!
Tim February 12, 2025
Jim and his team provide a smooth process for their buyers which ultimately affects the seller. Jim is very personable and available. His communication is second to none!
Daniel V February 6, 2025
He was very consise and to the point while doing his best to provide us with as much information as possible.
Reply from Jim Conway | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Thank you so much, Daniel, for your feedback. I strive to ensure all the information is clear and comprehensive, so I'm glad to hear you felt well-informed throughout the process. It's always my goal to make the mortgage experience as straightforward and positive as possible. If you have any more questions or need assistance in the future, please don't hesitate to reach out.