Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
732 Review(s)
4.98
Michele September 19, 2024
Jim and his team are the best!
Reply from Jim Conway: So glad to hear you had a positive experience, Michele! We strive to provide the best service for our clients at Primary Residential Mortgage, Inc. Reading your review just made my day! Thank you for the amazing 5-star rating.
Jeffrey S August 30, 2024
Excellent job.
Reply from Jim Conway: I'm so glad to hear that you're pleased with my work, Jeffrey. Your positive feedback means a lot to me and to all of us at Primary Residential Mortgage, Inc. We strive to provide excellent service and your 5-star rating confirms we're on the right track. Thanks for taking the time to review. If you need anything else in the future, don't hesitate to reach out.
Dale Hunter August 18, 2024
Great Job! Thank You for your efforts
Karen J August 13, 2024
Jim bent over backwards to take care of us while we were living in Tokyo and purchasing a home in Baltimore. He explained the process the entire way and helped us make the best decisions for our mortgage.
Reply from Jim Conway: I'm thrilled to hear that you had a positive experience while working with me, Karen. It was a unique challenge to coordinate between Tokyo and Baltimore, but I'm glad we navigated it successfully. Your satisfaction throughout the mortgage process is my top priority, and I'm glad I was able to guide you in making the best decisions for your needs. Thank you for taking the time to write this review and for awarding me a full 5-star rating. If you have any further questions about your mortgage, don't hesitate to reach out. Take care.
Chad C August 3, 2024
Very professional, understanding, and knowledgeable.
Reply from Jim Conway: Thank you, Chad, for the 5-star rating and for the wonderful compliments. I'm pleased to know that you found my services professional, understanding, and knowledgeable. Your satisfaction is my top priority. If you have any further needs or questions, feel free to reach out. Always here to help. - Jim Conway at Primary Residential Mortgage, Inc.