Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
220 Review(s)
4.73
Jordan M
May 23, 2023
Austin is honest, a professional, extremely knowledgeable, and a great communicator. He made this process very smooth.
Reply from Austin Mcknight | Branch Manager | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you found the mortgage process smooth and satisfactory, Jordan. It's always my goal to provide honest, professional, and knowledgeable service to all of my clients. Your kind words and stellar rating are greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you once again, for choosing Primary Residential Mortgage, Inc.
Zoe C
April 3, 2023
Austin and his entire team were with us every step of the way. Their efficiency and timely responses were so appreciated. Austin went above and beyond to make things happen for us and we are blessed to have this kind of experience as a first time home buyer.
Reply from Austin Mcknight: Thank you so much for your positive feedback and for giving a perfect rating, Zoe. We are thrilled to hear about your fantastic first-time home buying experience with my team. Here at Primary Residential Mortgage, Inc., we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Obed F C
March 10, 2023
The McKnight team made the process was made as simple as possible. This is even more impressive when you consider the fact this was a VA Construction Loan. I am grateful for The McKnight team.
Reply from Austin Mcknight: I'm delighted to hear that your experience with the McKnight team at Primary Residential Mortgage, Inc. was a positive one. We are committed to simplifying the loan process as much as possible, especially for complex ones like VA Construction Loans. Your gratitude is truly appreciated, Obed. Count on us to continue delivering high-quality service. Looking forward to working with you again in the future.
Halle Elizabeth S
March 27, 2024
Very helpful and knowledgeable staff. Made sure we had everything we needed for a smooth closing.
Reply from Austin Mcknight: I'm thrilled to hear you found our team knowledgeable and resourceful, Halle. We always strive to ensure our clients have all they need for a smooth closing process. Your feedback is greatly appreciated, and it was a pleasure to work with you. Thank you for rating us 4 stars, we will continue to improve our services. Looking forward to serving you again in the future.
Christopher S
March 22, 2024
Attention to detail with outlining requirements and costs. Also aid in the processes for the loan. I ended up having to apply for the loan twice because things took so long.