Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
469 Review(s)
4.92
Eric Flood
May 6, 2024
Chad and his team were fantastic to work with. My wife and I were new to the home buying experience and Chad was there to help guide us at each step along the way. I can't thank him enough for the late night questions and the work over the weekends to help my wife and I get the home we wanted. I highly recommend working with Chad and his team if the opportunity arises! We'll definitely be coming back here for anything involving our home searches moving forward.
Marina Cardarelli
May 2, 2024
We were worried about this process, especially as a first time home buyer. But Chad made the process so much smoother and was able to answer any and every question we had.
Reply from Chad Piunti: I'm thrilled to hear that your first time home buying experience was a smooth one, Marina. It was my pleasure to guide you through the process and answer any questions you had. Thank you for your kind words and the 5-star rating. Remember, I'm just a phone call away if you need any further assistance. Looking forward to helping you, your family, or friends with future mortgage needs at Primary Residential Mortgage, Inc. Cheers, Chad Piunti.
Eric Flood
May 2, 2024
Chad was fantastic throughout this experience. As a first time home buyer my wife and I had many questions regarding the process and Chad was always quick to respond and happy to answer. Even taking calls over holiday weekends and trips to help us during the contract phase of buying our home. I can't recommend Chad and his team enough!
Reply from Chad Piunti: Hi Eric, I'm thrilled to hear that you had a positive experience with us. It was a pleasure to guide you and your wife through your first-time home buying process. I'm always here to ensure every question is answered, and I'm glad I could be of assistance, even during holiday weekends. Your recommendation means a lot to me and the team at Primary Residential Mortgage, Inc. If you ever need further assistance, please don't hesitate to reach out. Thanks for the 5-star review! - Chad Piunti
Colin M Carmody
April 23, 2024
Please see review from prior response.
Eric Richard Morales
April 23, 2024
I'm not a finance person and definitely suck at my own personal finances. Would have appreciated when I asked for a breakdown of the costs and how much to bring to the closing...a breakdown of each and every cost written out like I was a 2 year old. I understand when you do things so long you lose the sight that everyone should know what you're saying, but definitely did not fully understand. Plus the numbers were off a bit on the closing papers. Not sure why the loan people don't talk to the real estate agent to ensure the numbers were correct but...hey...I'm not in the business.
Reply from Chad Piunti: Thank you, Eric, for taking the time to share your feedback. It's always my goal to make the mortgage process as clear and easy to understand as possible, so I appreciate you bringing this to my attention. I apologize if there were aspects of the process that you found confusing, and I'll certainly take this into consideration for future improvements.
Regarding the discrepancy in the closing papers, I can assure you that we strive for absolute accuracy in all our transactions at Primary Residential Mortgage, Inc. If there was a miscommunication between the loan officers and the real estate agent, I deeply regret any inconvenience caused.
Again, thank you for your feedback and your patience throughout the process. I will continue to work on improving the clarity of our communications and I cherish the opportunity to assist you better in the future.
Best Regards, Chad Piunti