Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

432 Review(s)
Kristin G January 1, 2024
Chad and his team were amazing during the recent transaction. Very communicative and helpful! He was able to help our buyers close in less than 30 days. I would highly recommend working with them!
Reply from Chad Piunti: I sincerely appreciate your kind words and the stellar rating, Kristin! It was my pleasure to assist with your recent transaction and I'm glad we could make the process smooth and efficient for you. It's always our goal at Primary Residential Mortgage, Inc. to ensure our clients have a positive and quick experience. I look forward to any future opportunities to work with you or anyone you recommend. Thank you for your trust and support.
Frank T December 21, 2023
Chad was very responsive. Anytime I reach out to him to run numbers or give an explanation he jumps on it right away. I really enjoyed working with him. I will recommend him to my friends and family. Thank you Chad!
Reply from Chad Piunti: Really appreciate your kind words, Frank. It was my pleasure to assist you. I strive to provide the best service and quick responses to all of my clients. I'm glad to hear that you had a positive experience. Looking forward to potentially working with your friends and family in the future. Thank you for choosing Primary Residential Mortgage, Inc., and for this review.
Auriel D December 20, 2023
Chad was great! He helped turn a deal around for me in the most positive and effective way.
Reply from Chad Piunti: I appreciate your kind words, Auriel. It was my pleasure to assist you and I'm glad I could contribute to turning the deal around in a positive way. Your satisfaction is my top priority. Thank you for allowing me to serve you and for taking the time to leave such a great review. Looking forward to assisting you again at Primary Residential Mortgage, Inc.
Christina M November 30, 2023
Chad is patient, responsive and organized. An absolute dream to work with!
Reply from Chad Piunti | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Hi Christina- that is a super nice review. Very much appreciated. Welcome back to Baltimore!
Jeffrey H November 30, 2023
Chad was really responsive and helped iron out any potential issues that arose. I appreciate the effort he and his team put into getting this loan done!
Reply from Chad Piunti | Loan Officer/Sales Manager | Primary Residential Mortgage, Inc.: Thanks, Jeff! We appreciate the nice words. You made things easy on us. Enjoy your new home!