Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
631 Review(s)
4.94
Charles July 15, 2024
Shirley and Shane were fantastic to work with.
Reply from Shirley Hapner: I'm so glad to hear that you had a positive experience with us, Charles! It was a pleasure working with you too. We, at Primary Residential Mortgage, Inc., always strive to provide our clients with the best service possible, and it's always fulfilling to hear that we've succeeded. Thanks for your 5-star review. Looking forward to serving your future mortgage needs. -Shirley Hapner
Haley July 13, 2024
Good communication and you could tell you cared about making sure I had a good experience overall buying my first house!!
Reply from Shirley Hapner: Haley, I'm thrilled to hear that you had a positive experience with your first home purchase. It was my pleasure to guide you through the process and ensure that everything went smoothly. If you ever need any further assistance or have any questions about mortgages, please don't hesitate to reach out. Thank you so much for your kind words and the five-star review. - Shirley Hapner, Primary Residential Mortgage, Inc.
Janisa Lynn M July 2, 2024
So knowledgeable and really helped us out during our first time home buyers experience.
Reply from Shirley Hapner: I'm so thrilled to hear that you had a positive experience with your first home purchase, Janisa! It was my pleasure to guide you through the process. Your trust in me and Primary Residential Mortgage, Inc. is greatly appreciated. Remember, I'm here if you have any future needs or questions. Thank you for the 5-star review.
Shirley Hapner
Kyle B June 30, 2024
Shirley and Shane were punctual, accurate, and a pleasure to deal with throughout the process. Closing costs were as predicted, and we were able to close early! Cannot recommend Shirley and her team enough!
Reply from Shirley Hapner: Thank you so much for the fantastic rating and kind words, Kyle! I'm thrilled to hear you had such a positive experience with our team at Primary Residential Mortgage, Inc. It was a pleasure working with you too and I'm very glad we could meet your expectations and close early. Your recommendation is greatly appreciated! Looking forward to assisting you in the future, should you need our services. -Shirley Hapner
Trina June 18, 2024
Thank you for closing this one in 3.5 weeks!
Reply from Shirley Hapner: I'm thrilled to hear that you're satisfied with the speedy resolution, Trina! It's always my goal at Primary Residential Mortgage, Inc. to make the home buying process as swift and efficient as possible. I'm glad I could be of service to you and look forward to working with you again in the future. Thank you for the fantastic 5-star review!
