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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

535 Review(s)
4.93
Clifford O May 15, 2024
Extra courteous and extremely nice and professional
Reply from Shirley Hapner: I'm so pleased to hear that you had a positive experience, Clifford. Your kind words mean the world to me and the entire team at Primary Residential Mortgage, Inc. We pride ourselves on our professionalism and courtesy and I'm glad that it was reflected in your interactions with us. We look forward to serving you again in the future.
Jessica Roberts April 28, 2024
Shirley Hapner was A1 business. I will forever recommend her & use her assistance in future transactions!
Reply from Shirley Hapner: Thank you so very much Jessica! If I can ever help you or your family and friends in the future, please let me know :) So happy to have been part of your home purchase!
Lloyd Austin M April 28, 2024
Shirley, she was amazing through the whole process. I’m so glad we were referred to her, this process wouldn’t have happened if it wasn’t for all her effort & consistency. Always responded right away & always accurate on everything she told me! Thank you for everything!
Reply from Shirley Hapner: I'm thrilled to hear that you had a smooth experience! Thank you for taking the time to leave such a wonderful review and rate us 5 stars. It was a pleasure working with you!
Barb B April 22, 2024
thank you for this transaction and keeping it together and smooth sailing!
Reply from Shirley Hapner: I'm thrilled to hear that you had a smooth experience with your transaction, Barb! Your satisfaction is our top priority at Primary Residential Mortgage, Inc. Thank you for taking the time to leave such a wonderful review and rate us 5 stars. It was a pleasure working with you! - Shirley Hapner
Rebecca Virzi April 12, 2024
Shirley, you are absolutely amazing!! A week ago, I was terrified that this wouldn’t happen for us. You did the impossible and performed the miracle our family needed so much! Thank you will never be enough!
Reply from Shirley Hapner: Thank you so much Rebecca! I was so happy to help out and I hope you have many years of happiness in your new home! <3 <3 <3 Please let me know if I can ever help in the future or even if you just have questions.
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