Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

514 Review(s)
Cameron D B July 30, 2023
She was very communicative, helpful, and easy to get ahold of. She answered any and all questions I had during the loan process.
Reply from Shirley Hapner: Thank you so much Cameron for your kind words! I'm so glad I was able to help make the loan process easier for you. Thank you for your 5 star rating, it means a lot to me and the team here at Primary Residential Mortgage, Inc.
Tyler H July 29, 2023
This team is wonderful to work with! They made our process of buying a home easy even when we made a few big mistakes. They were there to help us and guide us through the process. We will be coming back in the future for our home buying needs
Reply from Shirley Hapner: Thank you so much, Tyler! We're thrilled that you had a great experience with us. We strive to make the home buying process as easy and stress-free as possible, and I'm glad that we were able to do that for you. We look forward to helping you again, if needed!
Jerri B July 17, 2023
Their ability to complete underwrite the loan ahead of time helped our offer beat out 3 others. It cut our closing time in half.
Reply from Shirley Hapner: Thanks so much for your review Jerri! I'm so happy to have been able to help out, please let me know if I can ever help you or your family and friends in the future!
Kristen N W July 14, 2023
I have now used Shirley twice to purchase a home. Shirley has always made sure I understand what I’m doing, what the next is, what is needed from me at every step, and why we’re doing what we’re doing. My questions are always answered and Shirley and her team go above and beyond to make sure of that, if they don’t know they find out and reach back out with hours. I have recommended her and her team to everyone I know for the past 3.5 years. I will never go to anyone else as long as she is in the profession.
Reply from Shirley Hapner: Thanks so much Kristen! We sure appreciate your business and love being able to help out wherever we can. I hope you love your home and please let us know if we can ever help you in the future!
Kevin Dale P May 15, 2023
Not a thing. Was less paper than any other time which was great. One of the packets of copies had several pages of someone else’s closing in it.
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