Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
631 Review(s)
4.94
Sheila February 14, 2025
Thanks for all your help!
Reply from Shirley Hapner: Thanks so much for the review Sheila, it helps us out tremendously! We were so glad to get the chance to work with you :) Let me know if you need anything at all in the future!
Adolfo January 18, 2025
Shirley once again and her team were wonderful. Made this experience as easy as possible. Everything was explained and very well put together. I am greatful for them and am very happy with everything they helped us on! I recommend Shirley and her team 100%
Reply from Shirley Hapner: Adolfo, thank you so much for the kind words! It means the world to me and my team to hear that your experience was so positive. We always strive to make the process as smooth and understandable as possible, and I'm so glad we could achieve that for you. We truly appreciate your recommendation and are grateful for the opportunity to help you.
Lori December 23, 2024
Great communication and response times!
Reply from Shirley Hapner: I am thrilled to hear that you had a positive experience with the communication and response times at Primary Residential Mortgage, Inc., Lori. Your satisfaction is my priority, and it makes me happy to know that I achieved that. Thank you for the 5-star rating, it truly means a lot to me. Looking forward to assisting you again in the future.
William Christopher December 23, 2024
Shirley is more than a mortgage broker/loan officer. She's become a trusted advisor as well as a friend. I highly recommend Shirley and her team. Tell Shirley your real estate goals and or dreams and she will help you find your way!
Reply from Shirley Hapner: Hello William, thank you so much for your wonderful review and the perfect rating. It has been a pleasure helping you attain your real estate goals. Your trust and friendship mean the world to me. It's clients like you that help my team and I continue to strive for excellence. We look forward to assisting you with your future endeavors. Don't hesitate to reach out if you need anything at all! Thanks again, William. - Shirley Hapner, Primary Residential Mortgage, Inc.
Russell November 1, 2024
She was always willing to help if I didn't understand something, she would take my phone calls after hours. She always made sure to get back with me if she was not able to answer the question right away.
Reply from Shirley Hapner: Hi Russell, I'm delighted to hear that you were satisfied with the service provided. Your review means a lot to me. My goal at Primary Residential Mortgage, Inc. is to ensure every client fully understands the process and feels comfortable reaching out at any time. It was a pleasure assisting you, and I'm glad to know my dedication to being available and responsive was appreciated. Thank you for your trust and your 5-star rating! If you have any more questions in the future, don't hesitate to get in touch. - Shirley Hapner.
