Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
631 Review(s)
4.94
Robert D August 16, 2024
Shirley was always available no matter when we had questions.
Reply from Shirley Hapner: I'm so glad to hear you had a positive experience, Robert! It was a pleasure working with you and I'm always here to answer any questions that you may have. Your satisfaction is my top priority at Primary Residential Mortgage, Inc. Thank you for your kind words and the 5-star review.
Chris August 12, 2024
I was the listing agent, I did get notices through the buyers agent, on this particular loan we were all surprised as this was marked conventional and then we found out we were an FHA & OHFA loan& didn’t close on time was surprised at that and it made it that the seller was not able to attend closing since it did not close on time as she was out of town and could not change her plans. Seller was disappointed about that
Reply from Shirley Hapner: Hi Chris. I apologize for the delay in closing. I know how frustrating this can be for all parties. The delay was due to the processing of the commitment from OHFA. They took three weeks to review the file. We did not anticipate this, as OHFA usually reviews files within 10-14 days and evidently got behind. And we did close this as a conventional loan. It was never FHA. I hope this helps to explain the situation. You are a wonderful agent, and I know delays with a seller can be an issue. Please send our apologies to the seller as well. Thanks so much.
Billie August 12, 2024
I have been working with Shirley and her team as a Realtor for several years. They are amazing to work with. Always nice and professional. The follow-up is great. They have a variety of programs to suit any client needs. Thank you for your partnership!
Reply from Shirley Hapner: I'm truly grateful for your kind words, Billie. It's always a pleasure working with you, and I'm thrilled to know that you've had such a positive experience with our team here at Primary Residential Mortgage, Inc. We strive to meet our client's needs, and your acknowledgment of our efforts is greatly appreciated. Looking forward to our continued partnership. Thank you once again!
Jarred December 11, 2024
Jarred M August 7, 2024
Everything was right to the point and be portal on the website was so easy to use. And if I ever had a question or issues with something it was dealt with in no time.
Reply from Shirley Hapner: Thank you so much for your kind words, Jarred. It's wonderful to hear that you found our website portal easy to use and that your questions or issues were promptly addressed. Your positive feedback truly means a lot. At Primary Residential Mortgage, Inc., we strive to provide the best service to our clients and your satisfaction is our reward. Please don't hesitate to reach out if you need anything in the future.
