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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

531 Review(s)
4.93
Evelyn D December 1, 2023
Every step of a challenging transaction was well executed from the lenders standpoint with great timely communication. Thank you
Reply from Shirley Hapner: Thank you so much for the review! I hope you absolutely love your home. Please reach out any time you have any questions, we'd be happy to help you and your friends & family!
Gary Lance M November 28, 2023
Shirley and staff were helpful, super responsive, and respectful.
Reply from Shirley Hapner: Thank you so much for the review! We were so happy to help you with your loan and please let me know if I can ever answer any questions for you!
Gregory S C November 6, 2023
Excellent communication, effort and timeliness. Shirley is knowledgeable and explains everything so that it is easily understood. Shirley is the best, she makes the process seem effortless and calms my fears when I get nervous.
Reply from Shirley Hapner: I'm sincerely grateful for your wonderful feedback, Gregory. It was my pleasure to guide you through the process and ensure your experience was as smooth as possible. The fact that I was able to alleviate your concerns and make the process seem effortless for you is the best compliment I could receive. Please don't hesitate to reach out if you have any more questions or needs in the future. Here at Primary Residential Mortgage Inc, we value your trust and aim to deliver excellent service at all times. Once again, thank you for the generous 5-star rating and for choosing me as your mortgage guide.
Kimberly C October 27, 2023
Shirley and Shane are fantastic! Very thorough and always on time or before. Very helpful at educating buyers and getting the job done, and most times earlier than expected.
Reply from Shirley Hapner: Thank you, Kimberly, for taking the time to leave such a fantastic review. We're thrilled to hear that Shirley, Shane, and our team at Primary Residential Mortgage, Inc. were able to provide a thorough and timely service, and also that our commitment to educating buyers was valuable to you. Knowing that we were able to deliver ahead of schedule truly makes our day. We appreciate your 5-star rating and look forward to serving you again in the future!
Haleigh B September 25, 2023
The communication throughout the process from both Shirley and Shane was very helpful and pleasing for this first time homebuyer!
Reply from Shirley Hapner: Thank you for your review, Haleigh! We're thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc. We appreciate the perfect rating and your kind words. Looking forward to serving your future mortgage needs!
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