Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
629 Review(s)
4.94
Amy September 13, 2024
Shirley was amazing through the whole process! She was always available to answer any and all questions I had!
Reply from Shirley Hapner: Thank you so much for your kind words, Amy. I'm thrilled that you found my services to be beneficial and I was able to help you throughout the process. Your satisfaction is my top priority and I'm delighted to have been able to meet your expectations. Please don't hesitate to reach out if you have any other questions in the future. I'm always here to help! - Shirley Hapner, Primary Residential Mortgage, Inc.
Victoria September 11, 2024
You always do a great job!
Reply from Shirley Hapner: Thank you, Victoria! We're thrilled to hear that you're pleased with the service Shirley provided. Your feedback is greatly appreciated and encourages us to keep up the great work.
Dylan M August 21, 2024
I really loved how persistent she was.
Reply from Shirley Hapner: I'm thrilled to hear that you appreciated my persistence, Dylan. It's always my goal to work diligently and effectively for my clients. Thank you for taking the time to share your positive experience with me at Primary Residential Mortgage, Inc. I look forward to assisting you with any future mortgage needs.
Robert D August 16, 2024
Shirley was always available no matter when we had questions.
Reply from Shirley Hapner: I'm so glad to hear you had a positive experience, Robert! It was a pleasure working with you and I'm always here to answer any questions that you may have. Your satisfaction is my top priority at Primary Residential Mortgage, Inc. Thank you for your kind words and the 5-star review.
Chris August 12, 2024
I was the listing agent, I did get notices through the buyers agent, on this particular loan we were all surprised as this was marked conventional and then we found out we were an FHA & OHFA loan& didn’t close on time was surprised at that and it made it that the seller was not able to attend closing since it did not close on time as she was out of town and could not change her plans. Seller was disappointed about that
Reply from Shirley Hapner: Hi Chris. I apologize for the delay in closing. I know how frustrating this can be for all parties. The delay was due to the processing of the commitment from OHFA. They took three weeks to review the file. We did not anticipate this, as OHFA usually reviews files within 10-14 days and evidently got behind. And we did close this as a conventional loan. It was never FHA. I hope this helps to explain the situation. You are a wonderful agent, and I know delays with a seller can be an issue. Please send our apologies to the seller as well. Thanks so much.
