Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
621 Review(s)
4.94
Ladawn R Jones
July 15, 2024
I would use Shirley again. She was very helpful, informative and when above and beyond.
Reply from Shirley Hapner: I'm thrilled to hear you had such a positive experience, Ladawn! Your kind words truly mean a lot to me. I aim to provide the best service possible, so I'm really glad it showed during our time together. If you ever have any mortgage-related questions in the future, don't hesitate to reach out. Thank you so much for choosing Primary Residential Mortgage, Inc., and for taking the time to leave this amazing review!
Gloria A Jones
July 15, 2024
Shirley was great to work with. Kept in the loop every step of the way. Went the extra mile for us.
Reply from Shirley Hapner: Thank you so much, Gloria, for your glowing review! It was a pleasure to assist you with your journey at Primary Residential Mortgage, Inc. I believe in keeping my clients informed and always going the extra mile for them. I hope to work with you again in the future, should you need anything else.
Kimberly Clark-Boggs
July 15, 2024
You’re the Best!
Reply from Shirley Hapner: I'm absolutely thrilled to hear that you had such a positive experience, Kimberly! Your kind words and the fantastic rating truly mean the world to me. It's always my goal at Primary Residential Mortgage, Inc. to ensure the top-notch service that you deserve. Don't hesitate to reach out if you ever need anything in the future. Thanks again for taking the time to leave this review! - Shirley Hapner
Charles Hays
July 15, 2024
Shirley and Shane were fantastic to work with.
Reply from Shirley Hapner: I'm so glad to hear that you had a positive experience with us, Charles! It was a pleasure working with you too. We, at Primary Residential Mortgage, Inc., always strive to provide our clients with the best service possible, and it's always fulfilling to hear that we've succeeded. Thanks for your 5-star review. Looking forward to serving your future mortgage needs. -Shirley Hapner
Haley Lippencott
July 13, 2024
Good communication and you could tell you cared about making sure I had a good experience overall buying my first house!!
Reply from Shirley Hapner: Haley, I'm thrilled to hear that you had a positive experience with your first home purchase. It was my pleasure to guide you through the process and ensure that everything went smoothly. If you ever need any further assistance or have any questions about mortgages, please don't hesitate to reach out. Thank you so much for your kind words and the five-star review. - Shirley Hapner, Primary Residential Mortgage, Inc.
