Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
625 Review(s)
4.94
Adolfo January 18, 2025
Shirley once again and her team were wonderful. Made this experience as easy as possible. Everything was explained and very well put together. I am greatful for them and am very happy with everything they helped us on! I recommend Shirley and her team 100%
Lori December 23, 2024
Great communication and response times!
Reply from Shirley Hapner: I am thrilled to hear that you had a positive experience with the communication and response times at Primary Residential Mortgage, Inc., Lori. Your satisfaction is my priority, and it makes me happy to know that I achieved that. Thank you for the 5-star rating, it truly means a lot to me. Looking forward to assisting you again in the future.
William Christopher December 23, 2024
Shirley is more than a mortgage broker/loan officer. She's become a trusted advisor as well as a friend. I highly recommend Shirley and her team. Tell Shirley your real estate goals and or dreams and she will help you find your way!
Reply from Shirley Hapner: Hello William, thank you so much for your wonderful review and the perfect rating. It has been a pleasure helping you attain your real estate goals. Your trust and friendship mean the world to me. It's clients like you that help my team and I continue to strive for excellence. We look forward to assisting you with your future endeavors. Don't hesitate to reach out if you need anything at all! Thanks again, William. - Shirley Hapner, Primary Residential Mortgage, Inc.
Russell November 1, 2024
She was always willing to help if I didn't understand something, she would take my phone calls after hours. She always made sure to get back with me if she was not able to answer the question right away.
Reply from Shirley Hapner: Hi Russell, I'm delighted to hear that you were satisfied with the service provided. Your review means a lot to me. My goal at Primary Residential Mortgage, Inc. is to ensure every client fully understands the process and feels comfortable reaching out at any time. It was a pleasure assisting you, and I'm glad to know my dedication to being available and responsive was appreciated. Thank you for your trust and your 5-star rating! If you have any more questions in the future, don't hesitate to get in touch. - Shirley Hapner.
Jeffrey H October 14, 2024
The closing was very convenient as we completed everything online or over the phone. The only time we really met with anyone was at the end when we had to close.
Reply from Shirley Hapner | Division Manager | Primary Residential Mortgage, Inc.: Thank you for the stellar review, Jeffrey! It's fantastic to hear that you found our online and phone services convenient for your closing. We understand the importance of making this process as straightforward as possible and it's gratifying to know we succeeded in meeting these expectations for you. We were equally thrilled to meet you in the end for the close. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing Primary Residential Mortgage, Inc.!
