Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
621 Review(s)
4.94
James June 14, 2024
Shirley was very informative and walked me through the whole process. Thank you very much!
Reply from Shirley Hapner: I greatly appreciate your kind words and stellar rating, James. It was a pleasure to walk you through the process and provide as much information as possible. I'm glad you found the service beneficial. Don't hesitate to reach out if you have any further questions or need assistance in the future. Thanks again! - Shirley Hapner, Primary Residential Mortgage, Inc.
Shannon June 10, 2024
Thank so much it was a pleasure working with you.
Reply from Shirley Hapner: I'm thrilled to hear that you had a great experience, Shannon. Thank you for your kind words and a perfect rating. It was truly my pleasure to assist you. Should you need any further support in the future, don't hesitate to get in touch. Here's to a bright financial future with Primary Residential Mortgage, Inc.
Carrie June 4, 2024
Shirley and Shane were absolutely phenomenal throughout this entire process. I've been in this business a long time, so I've worked with many lenders. They provided consistent updates, communicated regularly, and went above and beyond when the client suffered a hardship in her sales transaction out of state. They actually care about the person, and not just about the file. I look forward to working with them again. Thank you for everything!
Reply from Shirley Hapner: Carrie, it was just wonderful working with you! Thank you so very much for the review and please let us know if we can ever help in the future!
Trenton May 23, 2024
Great communication and knowledge
Reply from Shirley Hapner: Thank you for your positive feedback, Trenton. I'm thrilled to hear that you were satisfied with the communication and knowledge brought to our interactions. It's always my goal to provide excellent service. If you need anything else in the future, don't hesitate to reach out.
Clifford May 15, 2024
Extra courteous and extremely nice and professional
Reply from Shirley Hapner: I'm so pleased to hear that you had a positive experience, Clifford. Your kind words mean the world to me and the entire team at Primary Residential Mortgage, Inc. We pride ourselves on our professionalism and courtesy and I'm glad that it was reflected in your interactions with us. We look forward to serving you again in the future.
