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Our Team

Meet our team of talented mortgage professionals! We look forward to working with you.

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Shirley Hapner

Branch Manager

Laura Haughey

Marketing Manager / Processor

Shane Hapner

Processing Manager

Let Our Family Show Your Family the Way Home

Here at Primary Residential Mortgage, we are proud to serve the residents of Southwest Ohio and love seeing our customers’ dreams of home ownership come to fruition! We offer a wide variety of loan programs and can tailor your mortgage based on your unique needs and circumstances. We are in the top 10% of FHA lenders in the entire country and are also a Scotsman Guide Top Mortgage Lenders for 2016.

We take great care to cultivate a culture that is filled with happiness and teamwork. Our organization’s slogan, “Where the Primary focus is you,” applies to our customers as well as our Branch Partners because when you succeed, we succeed. Our team members are pleasant, hard working, and willing to go beyond their job duties to help you and your customers throughout their transaction.

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Customer Reviews

Overall Rating:

518 Review(s)

Evelyn D December 1, 2023

Gary Lance M November 28, 2023

Gregory S C November 6, 2023

Excellent communication, effort and timeliness. Shirley is knowledgeable and explains everything so that it is easily understood. Shirley is the best, she makes the process seem effortless and calms my fears when I get nervous.

Reply from Shirley Hapner: I'm sincerely grateful for your wonderful feedback, Gregory. It was my pleasure to guide you through the process and ensure your experience was as smooth as possible. The fact that I was able to alleviate your concerns and make the process seem effortless for you is the best compliment I could receive. Please don't hesitate to reach out if you have any more questions or needs in the future. Here at Primary Residential Mortgage Inc, we value your trust and aim to deliver excellent service at all times. Once again, thank you for the generous 5-star rating and for choosing me as your mortgage guide.

Kimberly C October 27, 2023

Shirley and Shane are fantastic! Very thorough and always on time or before. Very helpful at educating buyers and getting the job done, and most times earlier than expected.

Reply from Shirley Hapner: Thank you, Kimberly, for taking the time to leave such a fantastic review. We're thrilled to hear that Shirley, Shane, and our team at Primary Residential Mortgage, Inc. were able to provide a thorough and timely service, and also that our commitment to educating buyers was valuable to you. Knowing that we were able to deliver ahead of schedule truly makes our day. We appreciate your 5-star rating and look forward to serving you again in the future!

Haleigh B September 25, 2023

Homebuying Made Easier