Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1387 Review(s)
4.88
Joseph April 16, 2025
You were great, thank you!
Reply from Shannon Clark | Sales Manager | Primary Residential Mortgage, Inc.: Thank you! It was so nice working with you!
Tony April 16, 2025
We recently had the pleasure of working with Ian Perry at PRMI, and I can confidently say that our experience was nothing short of outstanding. From the very beginning, Ian was professional, responsive, and incredibly knowledgeable about the entire loan process.
My wife and I were navigating the often overwhelming journey of buying our first home, and Ian made what could have been a stressful experience feel smooth and manageable. They took the time to explain every step, answer all of our questions (no matter how small), and ensure we fully understood our options. Their patience and clarity gave us a sense of confidence we didn’t expect to have during this process.
What truly set Ian apart was their commitment to going above and beyond. They were always available—whether by phone, email, or even after hours—to provide updates, reassurance, or just a listening ear. It was clear they genuinely cared about helping us succeed and made our goal of homeownership their priority.
Thanks to Ian's expertise and dedication, we were not only approved for our loan, but also closed on our new home quickly and without surprises. It’s rare to find someone so competent and kind in this industry, and we are extremely grateful for their support.
If you’re looking for someone who will treat your home-buying journey with the care and urgency it deserves, I can’t recommend Ian highly enough. They truly made all the difference for us.
Reply from Ian Perry | Division Manager | Primary Residential Mortgage, Inc.: I'm delighted to hear that your experience with the loan process was outstanding. It was a pleasure assisting you and your wife through the journey of buying your first home. I'm glad I could provide the support and clarity needed to make the process smooth and manageable for you. Your kind words about my commitment and responsiveness are truly appreciated. Thank you for your recommendation, and congratulations on your new home!
Barbara April 14, 2025
Shannon, you were AMAZING!!!
Reply from Shannon Clark | Sales Manager | Primary Residential Mortgage, Inc.: Thank you SO MUCH! It was really nice working with you as well!! Thanks again!
Craig April 4, 2025
Excellent service, will definitely refer you and tour office.
Reply from Ian Perry | Division Manager | Primary Residential Mortgage, Inc.: Thank you for your kind words and for considering referrals to our office. We are thrilled to hear that you were pleased with our service. If there's anything more we can do for you, please let us know.
Edwin Carmona March 28, 2025
Christine and team are the best! The process is very smooth and helpful. They are very responsive to every question we have. It’s the best experience I’ve ever had.
Reply from Owner: Edwin! Thank you so much! It was my pleasure! I am so happy for you guys! :)