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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

1440 Review(s)
4.86
Alyssa A December 17, 2023
Fantastic, smooth process after we were misled by another company. PRMI was able to get our mortgage done quickly and professionally. We will be recommending them!
Reply from Armando Rams Jr: I'm thrilled to hear that you had a great experience with us at Primary Residential Mortgage, Inc. After the issues you encountered with the other company, I'm glad we could step in and ensure a smooth, fast, and professional service for your mortgage needs. Your recommendation is greatly appreciated! Remember, we're here for any future mortgage services you might need. Best, Armando Rams Jr.
Marisol S December 16, 2023
Best mortgage specialist I know!!! Simply amazing! Great communication and gets the job done!
Reply from Armando Rams Jr: I deeply appreciate your kind words, Marisol. I'm thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc. I always strive to maintain clear communication and efficiently complete tasks in a timely manner. Your feedback validates my efforts, and I'm grateful for that. Thank you very much for taking the time to leave such a stellar review. I look forward to working with you again in the future.
Mary E F December 15, 2023
It was a pleasure to work with Jack. He was able to get me a good mortgage rate. I was very satisfied with his advice guidance during this process. All information and documents required to qualify for my loan were easily loaded into the PRMI online system and he kept me up to date on the approval process. Mary Fluet
Reply from Jack Ellison: I'm deeply appreciative of your kind words, Mary. It was an absolute pleasure working with you on your mortgage. I'm glad that I could assist in securing a good rate for you and that you found my advice helpful. The PRMI online system is designed for your convenience and I'm thrilled to hear that it facilitated an easy exchange of necessary information and documents. Keeping you informed during the approval process is part of our commitment to excellent service. Once again, thank you for choosing Primary Residential Mortgage, Inc. and the high rating. Looking forward to assisting you with any future needs. Best Regards, Jack Ellison
Nicole Casiero December 11, 2023
Shannon is amazing. When I was told that the kind of loan we needed was impossible to get and there was nothing that could be done after we had already spent 2 months with another mortgage broker and $ on an appraisal my husband & I were devastated. Then I called Shannon and within a few days we had our loan and she made us feel comfortable and kept us updated as to what was happening throughout the entire process. She always answered all of our questions and got back to me right away. We closed our loan in 3 weeks of meeting her and now we have a house when we were told it was not going to happen all because of her. We feel so lucky to have been able to work with her. I am recommending her to everyone.
Nicole C December 11, 2023
Shannon is amazing. When I was told that the kind of loan I needed was impossible to get and there was nothing that could be done after we had already spent 2 months with another mortgage broker and $ on an appraisal my husband & I were devastated. Then I called Shannon and within a few days we had our loan and she made us feel comfortable and kept us updated as to what was happening throughout the entire process. She always answered all of questions and got back to me right away. We closed our loan in 3 weeks and now have a house when we were told it was not going to happen because of her. We feel so lucky to have been able to work with her. I am recommending her to everyone.
Reply from Shannon Clark | Sales Manager | Primary Residential Mortgage, Inc.: Nicole, it was truly a pleasure to work with you and Mark!