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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

1440 Review(s)
4.86
Kristaliz C December 22, 2023
Jack, once again you’ve outdone yourself!!! Your professionalism, dedication to your clients and responsiveness is unmatched!
Reply from Jack Ellison: I'm truly grateful for your flattering review, Kristaliz. It's always rewarding to know my efforts to provide exceptional service are appreciated. I'm here any time you need help with your mortgage needs. Thanks again for choosing Primary Residential Mortgage, Inc., your satisfaction is my top priority.
Michael K S December 22, 2023
Very easy to work with,always answers his phone or gets right back to you Very helpful with all questions I would highly recommend him
Guihong G December 20, 2023
We have been working together for few years. Christine Watson has been Wonderful loan officer. Professional, knowledgeable, communicative, high quality customer service. She is always the BEST
Reply from Christine Watson: I'm truly humbled by your kind words, Guihong. It has been a pleasure working with you over the years at Primary Residential Mortgage, Inc., and I'm so appreciative of your trust in my services. Your satisfaction is my top priority and I'm thrilled to know that my efforts have been successful. I look forward to continuing our collaboration and providing you with the highest level of service. Thank you for the wonderful review and the 5-star rating!
Guihong G December 20, 2023
Christine Watson and her team are professional, knowledgeable, communicative, and high quality customers service. Christine is a such wonderful loan officer who deeply cares her clients with different circumstances: such as, she is there whenever I need her help……, I really appreciate your fully support and care). I do not have enough words to describe how much I appreciate that. You are the BEST as always!!
Reply from Christine Watson: Thank you so much for your kind words, Guihong. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and are thrilled to hear such good feedback. Our goal at Primary Residential Mortgage, Inc. is to provide excellent service and we're glad to hear we hit the mark for you. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thanks again for your kind words!
Courtney M December 18, 2023
10/10 Service as always! Marc does a fantastic job at explaining the process and making clients comfortable with their transaction. Extremely knowledgable and great communicator. Thanks Marc!
Reply from Marc Meglio: I'm deeply touched by your kind words and the top-notch rating, Courtney! It's always my goal to make the process as clear and comfortable as possible for my clients. I'm glad to hear that you felt at ease during your transaction. Your satisfaction is my priority. Thanks for choosing Primary Residential Mortgage, Inc. I'm looking forward to assisting you with any future mortgage needs.