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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

1458 Review(s)
4.86
Mary E F December 15, 2023
It was a pleasure to work with Jack. He was able to get me a good mortgage rate. I was very satisfied with his advice guidance during this process. All information and documents required to qualify for my loan were easily loaded into the PRMI online system and he kept me up to date on the approval process. Mary Fluet
Reply from Jack Ellison: I'm deeply appreciative of your kind words, Mary. It was an absolute pleasure working with you on your mortgage. I'm glad that I could assist in securing a good rate for you and that you found my advice helpful. The PRMI online system is designed for your convenience and I'm thrilled to hear that it facilitated an easy exchange of necessary information and documents. Keeping you informed during the approval process is part of our commitment to excellent service. Once again, thank you for choosing Primary Residential Mortgage, Inc. and the high rating. Looking forward to assisting you with any future needs. Best Regards, Jack Ellison
Nicole Casiero December 11, 2023
Shannon is amazing. When I was told that the kind of loan we needed was impossible to get and there was nothing that could be done after we had already spent 2 months with another mortgage broker and $ on an appraisal my husband & I were devastated. Then I called Shannon and within a few days we had our loan and she made us feel comfortable and kept us updated as to what was happening throughout the entire process. She always answered all of our questions and got back to me right away. We closed our loan in 3 weeks of meeting her and now we have a house when we were told it was not going to happen all because of her. We feel so lucky to have been able to work with her. I am recommending her to everyone.
Nicole C December 11, 2023
Shannon is amazing. When I was told that the kind of loan I needed was impossible to get and there was nothing that could be done after we had already spent 2 months with another mortgage broker and $ on an appraisal my husband & I were devastated. Then I called Shannon and within a few days we had our loan and she made us feel comfortable and kept us updated as to what was happening throughout the entire process. She always answered all of questions and got back to me right away. We closed our loan in 3 weeks and now have a house when we were told it was not going to happen because of her. We feel so lucky to have been able to work with her. I am recommending her to everyone.
Reply from Shannon Clark | Sales Manager | Primary Residential Mortgage, Inc.: Nicole, it was truly a pleasure to work with you and Mark!
Chris Shahhein December 8, 2023
Let me say working with Christine was a pleasurable experience from start to end. She was very friendly, professional and knowlegeable. She always responded quickly to my phone calls and e-mails. Christine is truly a good person and a great loan officer. My Wife and I would highly recommend her. We are looking foward to working with christine in the furture!!
CHRISTOPHER S December 8, 2023
Let me say working with Christine was a pleasurable experience from start to end. She was very friendly, professional and knowlegeable. She always responded quickly to my phone calls and e-mails. Christine is truly a good person and a great loan officer. My Wife and I would highly recommend her. We are looking foward to working with christine in the furture!!