Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

363 Review(s)
Laura Minski October 1, 2023
Michelle was really helpful when we had several unexpected things happen during the purchase of our new home and she made it all happen so seamlessly. She is so helpful and reassuring and made a stressfultime in our lives go smoothly. Would highly recommend her and her team!
Laura M October 1, 2023
We had several bumps along they way to closing on our home and Michelle went above and beyond to find solutions (went our existing home sale fell through!) And provide great customer service when we had questions or needed help. We were able to stay calm thanks to her professionalism. Thank you!
Reply from Michelle Gross: I am truly grateful for your kind words, Laura. It was a pleasure to assist you throughout the process, despite the challenges we encountered. I am committed to providing the best possible service to all my customers and your positive feedback means a lot to me. I'm glad I could help you keep calm during the process. You're always welcome at Primary Residential Mortgage, Inc. Thank you once again for your time and for rating us with 5 stars. Best wishes on your new home journey! - Michelle Gross
Bao K L September 29, 2023
Awsome, she was nothing but the best. I really appreciated her going all in and helping me to get my new home.
Reply from Michelle Gross: Thank you so much for your kind words, Bao. I'm delighted to hear that you had a positive experience with me at Primary Residential Mortgage, Inc. Assisting you in finding your new home was a pleasure, and your appreciation means a lot. Your satisfaction is my top priority, so I'm thrilled to hear that I was able to meet your expectations. Congratulations on your new home!
Lauri S September 29, 2023
Michelle went WAY beyond to help close this loan. She was very informative, attentive, tenacious, easy to talk to, listened, responded quickly, patient, and kind. This was a very hard transaction for many reasons. Michelle made it happen. Thank you for not giving up!
Dylan G September 29, 2023
Jarad was extremely efficient and professional. I will refer jarad and live to use him for my clients again.
Reply from Jared Hansen | Loan Officer | Primary Residential Mortgage, Inc.: thank you for your kind words