Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
367 Review(s)
4.92
Daniel S H
November 4, 2023
Amber made sure I knew what was going on and managed expectations the entire way through the process. She responded quickly to any inquiries I had, and followed up with answers promptly. She helped me lock in the interest rate after a not so promising FED PR. Overall, a great experience!
Reply from Amber Gauthier: I'm truly grateful for your kind review, Daniel! It was an absolute pleasure guiding you through the mortgage process at Primary Residential Mortgage, Inc. I make it a priority to respond promptly and provide accurate information, so I'm glad to hear that you found value in it. I'm thrilled that you had a great experience and satisfied with the interest rate we secured. Looking forward to assisting you with any future mortgage needs. Thank you once again for your trust and for taking the time to share your experience.
Derrick L C
October 26, 2023
Fast and efficient
Reply from Amber Gauthier: I'm thrilled to hear that you found my services fast and efficient, Derrick. It's always my top priority to ensure a smooth and efficient mortgage process for my clients at Primary Residential Mortgage, Inc. Thank you for your 5-star rating; it truly means a lot to me. Looking forward to assisting you in the future!
Brandie C
October 17, 2023
Michelle was absolutely wonderful! She worked incredibly hard and helped us understand the process every step of the way. I would absolutely recommend her to anyone!
Reply from Michelle Gross: I'm truly humbled by your gracious feedback, Brandie. It's my aim to ensure that all my clients have a thorough understanding of the mortgage process and I'm delighted to know that I hit the mark for you. Your recommendation means a lot to me, and to all of us at Primary Residential Mortgage, Inc. Thank you for taking the time to share your positive experience. Looking forward to serving you again in the future.
Daniel G
October 16, 2023
Thank you for being available on weekends to creatively problem-solve.
Regina B
October 12, 2023
Thank you. Amber was quick to respond for all of my inquiries.