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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

461 Review(s)
4.93
Jordan Thompson May 22, 2022
Michelle went above and beyond as a loan officer, she took the stress of buying a home right off my shoulders. She is very obviously knowledgeable and passionate about her field of work. I could not recommend her enough! Thank you for making this experience of buying our first home special and stress free!
Sarah Laker July 24, 2024
Sarah Laker July 23, 2024
She was very knowledgeable and helpful with all of my questions. She gave great insight into the process for my husband and I. Very kind as well!
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Congratulations and thank you for the kind review! It was a pleasure working with you and Chase. Cheers to many happy years in your new home. I hope you will think of me again if you or your friends and family are looking to purchase a home. :)
Renae Werner July 22, 2024
I keep getting reminders to complete this survey so I finally did- but as I did not have any direct communication with this lender or team during the transaction I’m not sure why I kept getting this. I did have a transaction close with this lender recently, but received zero communications other than those passed along from the buyer’s licensee. The transaction closed smoothly and on time and I have no complaints. Just sharing that the survey seems non applicable.
Wayne Foust July 17, 2024
It was Great working with you Jared.
Reply from Jared Hansen | Loan Officer | Primary Residential Mortgage, Inc.: Thank you for the positive feedback, Wayne. It was a pleasure working with you as well. I would love to hear what I could improve on to reach 5 star service. I am always looking for ways to improve my craft and welcome any feedback.