Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
513 Review(s)
4.93
Jordan May 22, 2022
Michelle went above and beyond as a loan officer, she took the stress of buying a home right off my shoulders. She is very obviously knowledgeable and passionate about her field of work. I could not recommend her enough! Thank you for making this experience of buying our first home special and stress free!
DeAnn April 14, 2025
Appreciate Jared's hard work to help get this transaction Completed.
Lauri March 20, 2025
Michelle and her team are amazing! They go above and beyond to get answers and make things happen. I have had a couple of tricky/unconventional transactons with her and she was able to get them closed. My clients were thrilled and quite impressed that it all went so smoothly given our obstacles. Michelle is a hard working problem solver with amazing communication skills. I will be referring her to all of my buyer's.
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Hi Lauri! Thank you for this amazing review. I am thrilled to hear you, and your clients, had such a positive experience. We are dedicated to common sense lending and doing what it takes to cross the finish line. I cannot wait to work with you again! :)
Larry March 13, 2025
You stayed ontop of this Transaction. We closed ahead of time. Thank You
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: It was a pleasure working with you, Larry. I hope we can close more Transactions in the future. Thank you!
Matt Duke March 14, 2025
Michelle is hands down one of the best lenders I’ve ever worked with! As a realtor in Alaska, I refer all of my clients to her—not just because she finds the best rates and has access to almost every loan program, but because she truly cares. She treats every client like family, guiding them through the process with patience, expertise, and unwavering support.
Knock on wood, but I’ve never had a deal fall through because of Michelle or her team. Their dedication and professionalism are unmatched. If you’re looking for a lender who will go the extra mile for you, Michelle is the one. You're the best, Michelle!
Reply from Owner: Thank you so much, Matt, for your incredible review! It means the world to hear such positive feedback from someone I respect and enjoy working with. Helping your clients navigate the mortgage process and ensuring they feel supported every step of the way is truly my passion. I'm grateful for the trust you place in me and my team, and I look forward to continuing to provide the best possible service to you and your clients. Here's to many more successful closings!