Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
517 Review(s)
4.93
Jordan May 22, 2022
Michelle went above and beyond as a loan officer, she took the stress of buying a home right off my shoulders. She is very obviously knowledgeable and passionate about her field of work. I could not recommend her enough! Thank you for making this experience of buying our first home special and stress free!
Ken May 8, 2025
Michelle is the top in her field! Always love to work with her!
Jordan May 7, 2025
Michelle was fast to work with me, and always for me. I appreciated her attention to detail and the way she went out of her way to work this deal out in the best way possible. I'm very grateful for Michelle and her team in helping my family finally purchase our first home.
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you had such a positive experience with the mortgage process. It was a pleasure working with you, and I'm grateful for the opportunity to assist your family in purchasing your first home. Thank you for your kind words and for recognizing the efforts of my team and me.
Brandy May 5, 2025
not that I can think of
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: We appreciate your perfect rating. If there's anything specific you would like to share or any assistance you need, feel free to let us know.
Stephanie May 4, 2025
Michelle helped guide me through a stressful process, every step of the way.
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: I'm thrilled to hear that I could guide you through the process and help alleviate some of the stress. It was a pleasure working with you, Stephanie, and I'm grateful for your kind words.