Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
501 Review(s)
4.92
Veronica December 12, 2024
Michelle was absolutely amazing. She was great at communicating and teaching us everything.
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Hi Veronica - Thank you for this nice review. It was my pleasure working with you and Jake and I hope you have many wonderful years in your new home. Please let me know if I can help in any way going forward. Congrats!
Jacob December 12, 2024
Things were made very easy and not over complicated, and she was very helpful when it came to getting things resolved
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Hi Jake - It was a pleasure working with you and Veronica. So happy for the two of you to own your first home. Please let me know if you have any questions and if I can help you in the future. Congratulations!
Matt November 30, 2024
eriously I wouldn't use anyone else other than Michelle I have not seen a loan officer be able to close on a loan less than 14 days and she
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: …can’t wait to read the rest of this review! ;) Thanks, Matt. You are the real pro and I’m thankful to be trusted with your clients. Let’s do this again, soon!
Cynthia November 22, 2024
Thank you for being proactive and patient and responsive. I'd also appreciate a testimonial of how I did as the listing and selling realtor.
Reply from Jared Hansen: Thank you for your kind words. I am looking forward to working with you again!
Ken November 21, 2024
Michelle and her team were outstanding to work with and my clients loved working with her!
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Ken, thank you for trusting me and my team with your clients. It is always a pleasure to work with you and I look forward to making more home buying dreams come true!