Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
500 Review(s)
4.92
Jill January 2, 2025
Great Job and personality Jared. Look forward to a continued partnership. Jill
Reply from Jared Hansen | Loan Officer | Primary Residential Mortgage, Inc.: Thank you for your kind words. I am looking forward to working with you again!
Billy December 26, 2024
Jared put in a lot of extra energy to make this transaciton come together, thank you!
Reply from Jared Hansen: Thank you for your kind words. I am looking forward to working with you again!
Janis December 22, 2024
Michelle worked above and beyond my expectations. She is a wonderful person and a joy to work with Thank you for everything you did for my family and I.
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Janis, it has been an absolute pleasure getting to know you and helping you purchase a new home. Thank you for being patient and trusting my team along the way. Congratulations on your new home!
Allen L December 15, 2024
I'm currently working on the north slope of AK and my phone service is spotty with little to no WiFi she showed great patience when I had tasks to do everyone's been great during the process thanks
Reply from Amber Gauthier: I'm so glad to hear that you had a positive experience, Allen! Working while on the north slope of AK definitely sounds challenging, especially with the spotty phone service you've been dealing with. I'm pleased to know that my patience was of great help during this process. Your feedback is greatly appreciated, and I'm here if you need any further assistance. It's been a pleasure working with you. Thank you for choosing Primary Residential Mortgage, Inc. and for the 5-star rating!
Veronica December 12, 2024
Michelle was absolutely amazing. She was great at communicating and teaching us everything.
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Hi Veronica - Thank you for this nice review. It was my pleasure working with you and Jake and I hope you have many wonderful years in your new home. Please let me know if I can help in any way going forward. Congrats!