Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
501 Review(s)
4.92
Brandy J November 19, 2024
Michelle and her team kept me informed and provided a seamless transaction. Thank you!!!
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Thanks for the great feedback, Brandy. We look forward to helping more of your clients purchase new homes!
Sherilynn October 28, 2024
In the beginning of the transaction there was somehow a mistake as to what the sales price of the transaction was which we had to correct, an amendment was missing at a later date, and the lender never responded to my emails for clarification. I have been involved with PRMI twice recently (different lender) and there was a lack of communication both times. Quite honestly PRMI is not a company I would recommend.
William October 24, 2024
Michelle and team were not only wonderful to work with, but also gave us suggestions that saved us thousands of dollars!
Reply from Michelle Gross: I'm so thrilled to hear that you had a great experience with us, William! It's wonderful to know that the suggestions we provided were helpful and effective in saving you money. That's always our goal at Primary Residential Mortgage, Inc. Thank you for taking the time to leave such a fantastic review and for rating us 5 stars. If you ever need any further assistance, don't hesitate to reach out.
Jennifer October 23, 2024
Thank you for being my go to gal! I appreciate all of your hard work. I wouldn't have recommended anyone but you for my daughter to work with.
Reply from Amber Gauthier: So glad to hear such positive feedback, Jennifer! I'm thrilled to be your go-to person and honored that you recommended me to your daughter. I strive to work hard for all of my clients, and I'm glad it shows. Looking forward to helping you and your family with any future mortgage needs you might have at Primary Residential Mortgage, Inc. Thanks again for the 5-star rating!
Maida Darcyne October 18, 2024
He walked us through the whole process
Reply from Jared Hansen: I'm thrilled to hear that you felt well-guided throughout the entire process, Maida. It's always my aim to make sure customers are informed and comfortable every step of the way. Thanks for taking the time to leave a 5-star review. I look forward to working with you again at Primary Residential Mortgage, Inc.