Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.

Check out what past customers have said about working with us...

Overall Rating:

571 Review(s)

Mia Foote November 18, 2023

Mia I M November 18, 2023

Jim is very knowledgeable and was very helpful as we went through the loan application process. This is the second time I have worked with Jim for a mortgage loan. We even shopped around and Jim’s fees were lower than the other two places. He answered all my questions very quickly and even checked in from time to time when he didn’t need anything from us. Thanks Jim for making this another smooth transaction.

Reply from Jim Willis: It's wonderful to hear that you had a positive experience working with me, Mia. I am glad to have been able to assist in navigating the loan application process and help secure you the best deal possible. Your satisfaction is my top priority, and I am pleased that my dedication to customer service is reflected in your review. Thank you for choosing to work with me at Primary Residential Mortgage, Inc., not only once but twice! I look forward to working with you again in the future. Best, Jim Willis.

Robert W M November 14, 2023

Everything came together in a difficult financing situation

Reply from Jim Willis: I'm sincerely glad to hear that you had a satisfactory experience, Robert. Your complex financing situation was indeed a challenge, but your cooperation made everything run smoothly. I'm pleased to know that my service at Primary Residential Mortgage, Inc. was able to meet your expectations. Your 5-star rating means a lot and inspires me to maintain high-quality service. Thanks for taking the time to share your feedback.

Chrisie C November 11, 2023

You are the BEST! Thank you for all of your hard work!

Reply from Jim Willis: I'm incredibly grateful for your positive feedback, Chrisie. It was a pleasure working with you and I'm thrilled that you're satisfied with the service you received from Primary Residential Mortgage, Inc. Your kind words make all the hard work worthwhile. Thank you for taking the time to leave a review. I'm here if you need any further assistance. Best, Jim Willis

Lou C October 12, 2023