Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1586 Review(s)
4.95
Shameeka S
January 12, 2024
Jim and his team are a pleasure to work with. He goes above and beyond, exceeds expectations, and is always available to answer any questions you may have. He's very knowledgeable, professional, and ensures clients receive the best loan options available that fit their needs.
Reply from Jim Conway: I am absolutely delighted to hear about your positive experience, Shameeka. My team and I at Primary Residential Mortgage, Inc. take pride in ensuring our clients' needs are met with the best loan options available. It's encouraging to know that our efforts have been appreciated. Remember, we're just a phone call away if you have any more questions in the future. Thank you for the stellar review and for entrusting us with your business. Best, Jim Conway.
Steve C
January 12, 2024
Jim,
You did a great job start to finish and have been a good communicator & very professional. Thanks!
Steve Chapman
Jacklynn M R
January 11, 2024
I am very impressed with the communication and quick turnaround from the beginning of the process until closing - ~3 weeks
Reply from Greg Carll: I greatly appreciate your feedback, Jacklynn. It was a pleasure to assist you throughout this process, and I'm thrilled to know that you found our communication and turnaround time impressive. At Primary Residential Mortgage, Inc., we always strive to provide efficient and prompt service. Your satisfaction is our success. Thank you for your 5-star rating, and should you have any future mortgage needs, please don't hesitate to reach out.
Gary C C
January 4, 2024
He kept me informed about everything
Reply from Jim Conway: I appreciate your positive feedback, Gary. Ensuring my clients are well-informed throughout the process is a priority for me at Primary Residential Mortgage, Inc. I'm grateful that you took the time to share your experience. Your 5-star rating means a lot and reinforces my commitment to clear and regular communication. Thank you for your trust.
Colleen B
December 31, 2023
Quick and easy.
Reply from Greg Carll: I appreciate your excellent rating and positive feedback, Colleen. It was a pleasure to assist you in your mortgage needs with Primary Residential Mortgage, Inc. Your description of the process as 'quick and easy' is what we strive for. If you have any more needs or questions in the future, please don't hesitate to reach out. Thanks again! - Greg Carll