Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1597 Review(s)
4.95
Clair Nicole G
December 30, 2023
Jim is amazing! I didn’t know if I could even buy a house, but Jim made it happen and held my hand every step of the way. He patiently explained everything and always answered any questions I had. Jim was such a pleasure to work with.
Reply from Jim Conway: I'm incredibly grateful for your kind words, Clair. Assisting you in buying your house was my pleasure and your trust throughout the process meant a lot to me. Your questions were always welcome as they aid in making you feel more comfortable and confident in your choices. I'm thrilled to hear that you had a positive experience with Primary Residential Mortgage, Inc. Here's to your new home! If you ever need any more help, don't hesitate to reach out. Best wishes, Jim Conway.
Lorna F.
December 28, 2023
Aaron Matty is incredible! Not only did he accommodate all my requests, educate me on the process, and ensure he got the best loan terms for my situation, he personally assisted when a seller was being troublesome regarding financing terms for a home I was interested in. Aaron worked to the last hour to make sure closing was smooth, communicated effectively between all parties, and was one of the most organized loan officer's I've ever worked with. I will be sending all of my friends who are looking for a home and financing to him because I can guarantee exceptional client service and flawless execution. Make sure you look him up and ask for his team to provide the best lending care you can hope for :).
Victor D
December 28, 2023
Your team did a great job getting this to the finish line. Holly was great with all her updates. Will recommend to others.
Reply from Greg Carll: I'm thrilled to hear that you had a positive experience with our team, Victor! I'm especially pleased that Holly was able to provide helpful updates and guide you through the process. Your kind words and recommended are greatly appreciated. It was our pleasure to assist you at Primary Residential Mortgage, Inc. Please don't hesitate to reach out if you ever need anything else in the future. Thank you for your 5-star review! - Greg Carll
Krista H
December 27, 2023
Thanks so much Jim for closing Nicole early before the holidays! Always a pleasure to work with such a great professional!
Krista
Reply from Jim Conway: It's truly a pleasure to hear from you, Krista. I'm delighted to know that you're happy with the early closing for Nicole. Your satisfaction is my top priority and I always strive to facilitate smooth transactions for my clients, especially during busy holiday periods. I look forward to working with you again should you need any assistance in the future. Thanks for choosing Primary Residential Mortgage, Inc., and for your kind words in your 5-star review. Best, Jim Conway.
Jennifer M
December 21, 2023
Greg and team always made themselves available to answer questions and hold my hand through this process. Everything went smoothly and they were timely with all documentation required to ensure we could close on our settlement date. We will definitely use them again in the future.
Reply from Greg Carll: I'm thrilled to hear that you had such a positive experience with us, Jennifer. We strive to be available and responsive to help our clients navigate through the mortgage process as smoothly as possible. Your kind words reinforce the effort we put in every day at Primary Residential Mortgage, Inc. We're looking forward to working with you again in the future. Thanks for trusting us with your business and for taking the time to leave this fantastic review. Best, Greg Carll.