Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1599 Review(s)
4.95
Krista H
December 27, 2023
Thanks so much Jim for closing Nicole early before the holidays! Always a pleasure to work with such a great professional!
Krista
Reply from Jim Conway: It's truly a pleasure to hear from you, Krista. I'm delighted to know that you're happy with the early closing for Nicole. Your satisfaction is my top priority and I always strive to facilitate smooth transactions for my clients, especially during busy holiday periods. I look forward to working with you again should you need any assistance in the future. Thanks for choosing Primary Residential Mortgage, Inc., and for your kind words in your 5-star review. Best, Jim Conway.
Jennifer M
December 21, 2023
Greg and team always made themselves available to answer questions and hold my hand through this process. Everything went smoothly and they were timely with all documentation required to ensure we could close on our settlement date. We will definitely use them again in the future.
Reply from Greg Carll: I'm thrilled to hear that you had such a positive experience with us, Jennifer. We strive to be available and responsive to help our clients navigate through the mortgage process as smoothly as possible. Your kind words reinforce the effort we put in every day at Primary Residential Mortgage, Inc. We're looking forward to working with you again in the future. Thanks for trusting us with your business and for taking the time to leave this fantastic review. Best, Greg Carll.
William B
December 19, 2023
Greg and his team made the loan and home purchase extremely easy and professional... This team is incredible...
Reply from Greg Carll: Thank you for the glowing review, William! My team and I are thrilled to hear that we made the loan and home purchase process easy and professional for you. We strive to be incredible in all that we do at Primary Residential Mortgage, Inc. Your 5-star rating is greatly appreciated and it was a pleasure assisting you. Looking forward to working with you again in future.
John D C
December 15, 2023
Jim was extremely helpful and informative through the entire process.
Reply from Jim Conway: I'm truly delighted to hear that you found my assistance helpful throughout the process, John. I always aim to provide valuable and comprehensive information to facilitate a smooth transaction. At Primary Residential Mortgage, Inc., customer satisfaction is our top priority. Really appreciate your feedback and the splendid 5-star rating. Let me know if there's anything else I can assist with in the future.
Tiffany L H
December 2, 2023
Jim and his team made the entire process super easy. As a first time home buyer, I had a lot of questions and Jim communicated and explained everything to me and more. I felt very comfortable and surprised at how easy this could be. I would highly recommended Jim!
Reply from Jim Conway: I'm genuinely thrilled to hear that you had a positive experience working with us, Tiffany. As a first time home buyer, it's understandable to have many questions and concerns. I'm glad to know that we were able to explain everything in a manner that eased your worries and made the process easy for you. Your recommendation means a lot to me and the entire team at Primary Residential Mortgage, Inc. We appreciate your trust and look forward to serving you in the future. Thank you for the full 5-star review! Regards, Jim Conway.