Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1602 Review(s)
4.95
Daniel McCarthy
October 31, 2023
Valentina went beyond the extra mile to make sure our loan was the best possible option for us and that we had access to as many Baltimore City first time home owner incentives as we could. She worked diligently to make the daunting task of applying for a loan and closing on a home manageable for us. Valentina met our schedule to work with us. If you are looking at buying a home, Valentina will do everything in her power to help you!
Christopher S
October 30, 2023
it was my first time... im not sure what would be acceptable or over the top, nothing to compare it to. pretty easy process? not sure if it's normally this easy or much harder idk
Reply from Greg Carll: I appreciate your feedback, Christopher. It's wonderful to hear that you found the process easy. At Primary Residential Mortgage, Inc., we strive to make our loan process as straightforward and stress-free as possible for our clients, especially those who are navigating it for the first time. Your positive experience is a testament to our efforts. Please feel free to reach out if you have any further questions or need assistance in the future. Thank you for the 5-star rating. It means a lot!
Best,
Greg Carll
Linda K P
October 30, 2023
Great with communicating!
Reply from Greg Carll: I greatly appreciate your kind words and 5-star rating, Linda! Communication is one of the key factors in ensuring a smooth process, and I'm glad to hear that I was able to provide a satisfactory experience. If you have any more needs in the future, Primary Residential Mortgage, Inc. and I are here to help. Thank you again.
Ashley Barnes
October 26, 2023
Jim was always on top of things and had the information we needed to make the best decision on a mortgage loan for our home purchase. We especially appreciated his experience and knowledge about the MD Smart Buy Program as well as all areas related to the entire home buying process. I believe that he is not only an outstanding loan officer/sales manager but also a great teacher of mortgages and finance related topics. Based on my experience, it is clear that he is driven to make sure that the customer/client has the best experience and information possible for the mortgage loan application and closing process. I felt extremely lucky to have chosen him as our loan officer for the purchase of our first home. I hope to be able to work with him again, if possible, in the future for refinancing when the time is appropriate.
Charles Ashley B
October 26, 2023
Jim was always on top of things and had the information we needed to make the best decision on a mortgage loan as it relates to our home purchase. We especially appreciated his experience and knowledge about the Smart Buy Program as well as all areas related to the entire home buying process. I believe that he is not only an outstanding loan officer/sales manager but also a great teacher of mortgages and finance related topics. Based on my experience, it is clear that he is driven to make sure that the customer/client has the best experience and information possible for the mortgage loan application and closing process. I felt extremely lucky to have chosen him as our loan officer for the purchase of our first home. I hope to be able to work with him again, if possible, in the future for refinancing when the time is appropriate.
Reply from Jim Conway: I'm extremely pleased to hear about your positive experience, Charles. It's my job to ensure that my clients understand every step of the mortgage process and make the best decision for their situation, so I'm glad to hear that this was your experience. The Smart Buy Program can be a real game-changer for homeowners, and I'm happy I could guide you through it. It was a pleasure assisting you with your first home purchase, and I look forward to potentially working with you again in the future for any refinancing needs you may have. Thanks again for choosing me as your loan officer and for your wonderful review. All the best!