Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Suzi S
November 8, 2023
Chad, it was an absolute pleasure working with you on this new construction deal! Your communication was excellent, and everything went very smoothly throughout the entire transaction.
David and Holly loved their experience working with you as well! They really appreciated you taking the extra time to compare financing options for them and you going above and beyond to help them.
I look forward to the opportunity to work with you again in the future! Suzie Smith w/ Ivy Residential | Costello REI
Reply from Chad Erling: Thank you so much for the glowing review, Suzi. I'm thrilled to hear that you, David, and Holly had a positive experience with Primary Residential Mortgage, Inc. I strive to provide excellent service and clear communication to all my clients and I'm glad that it made the whole transaction process smooth and enjoyable. It was also my pleasure to help David and Holly explore their financing options and support them in every possible way. Looking forward to our future collaborations. Thank you again for trusting me and Primary Residential Mortgage, Inc. with your mortgage needs.
Brianna P
November 8, 2023
Chad was great to work with! He was very informative and was even able to accommodate a last minute early closing date !
Reply from Chad Erling: Thank you, Brianna, for taking the time to give us your feedback. We're thrilled to hear that Chad was able to provide you with the quality service that Primary Residential Mortgage, Inc. is known for. It's great to know that he was able to make your closing process smooth and efficient. We really appreciate your high rating and your business. Thanks again!
Fatoumata S
November 7, 2023
Mr. Chad is always available, answers the phone calls at any time and gives clear and precise answers. Thanks Chad.
Reply from Chad Erling: It's wonderful to hear such positive feedback, Fatoumata. We're thrilled that you had a great experience with Chad Erling. His commitment to providing exceptional service is a vital part of what makes Primary Residential Mortgage, Inc. stand out. We'll make sure to pass on your appreciation to Chad. Thank you for your high rating and for taking the time to share your experience!
Venkata Lakshmi Anup P
November 4, 2023
Very quick and understanding. Gave the best deal in the market.
Reply from Chad Erling: I'm glad to hear you had a positive experience with Chad. Your 5-star rating and thoughtful feedback are greatly appreciated. We're delighted that you found our deal to be the best in the market and that the process was efficient and satisfactory. We strive to provide swift and understanding service to all our clients. Thanks again for your review!
LaVerne V. B
October 31, 2023
Chad was amazing. I haven't owned a home in over 25 years so there was much I didn't know and Chad took time to make sure I understood every aspect of my purchase. He made this journey for me so easy that I am looking forward to refinancing through your Agency and I will be sure to refer to him any and all friends and family that I know and are looking to buy a Home. Thank you for providing an agent like Chad who is extremely knowledgeable, professional and is genuine about what he does.
Reply from Chad Erling: We are thrilled to hear about your exceptional experience with Chad Erling at Primary Residential Mortgage, Inc. His dedication to ensuring clients are well-informed and confident in their home buying process is indeed one of his strongest assets. It's wonderful to hear that he was able to make the process easy for you after 25 years of not owning a home. We are equally excited about the prospect of assisting you with your refinancing needs and we appreciate the referrals to friends and family. Thank you for your 5-star review and your lovely words about Chad, we are fortunate to have him on our team.