Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Emily Alaine C
January 31, 2024
It was a pleasure working with you, Chad! You made the entire transaction seamless. Thank you so much for all of your help!
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I deeply appreciate your kind words, Emily! It was an absolute pleasure assisting you and ensuring that your experience with Primary Residential Mortgage, Inc. was as smooth as possible. Please don't hesitate to reach out if you need any more help in the future. Thank you for the stellar rating!
Ryan L. K
January 26, 2024
Promptly answered any questions . Was very accessible, knowledgeable and kind.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm extremely grateful for your positive review, Ryan. It was my pleasure to assist you and I'm glad that my accessibility and knowledge were beneficial to you. I strive to provide the best service possible and your feedback reaffirms the hard work we put in every day at Primary Residential Mortgage, Inc. Thank you again for your kind words. -Chad Erling
Courtney Marie K
December 30, 2023
I can sometimes ask a lot of questions, sometimes repeatedly, but he was very patient and answered everything I asked. He listened and was very prompt with his responses. Very helpful, too.
Reply from Chad Erling: I'm delighted to hear about your highly satisfactory experience with Chad Erling. We take pride in our patient and prompt service, and it's reassuring to hear that Chad was able to answer all your questions effectively. Your comfort and understanding is our priority, and we are always here to help. Thank you, Courtney, for your 5-star review, and do not hesitate to reach out if you have more questions in the future.
Nick Dowgul
December 19, 2023
If you need a mortgage loan, then Mike Taylor is the guy for you.
Nicholas D
December 19, 2023
Easy to deal with. No b*******, but he's very knowledgable about the mortgage industry and he's very professional.
Reply from Michael Taylor: Thank you for the stellar rating, Nicholas. As someone deeply involved in the industry, your feedback is particularly meaningful. I'm glad I was able to make the mortgage process easy for you. I strive to bring knowledge and professionalism to all my client interactions and it's great to know that it resonates. Looking forward to continue serving your mortgage needs in the future.
Sincerely,
Michael Taylor,
Primary Residential Mortgage, Inc.