Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Christopher Conrad B
February 5, 2024
Chad went above and beyond with every service he provided and worked diligently to get me approved
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm thrilled to hear about your positive experience with our services. It was my pleasure to assist you throughout the process and I appreciate your recognition of the effort I put into ensuring your approval. At Primary Residential Mortgage, Inc., we always strive to exceed our clients' expectations. Your feedback means a lot to me, Christopher. Thank you for taking the time to leave a 5-star review.
Sai Venkata Akhil T
February 4, 2024
Chad is very patient and accommodating enough to explain in details all the things involved as I'm a first time home buyer and his knowledge is vast and impressive.
Reply from Chad Erling: I'm sincerely grateful for your kind words, Sai. It was my pleasure to guide you through the home buying process. Your trust means a lot to me. I try my best to ensure all my clients are well-informed and comfortable, especially those who are new to this process. Remember, even though the loan has closed, I'm always here for any questions or mortgage needs you may have in the future. Wishing you all the best in your new home. - Chad Erling, Primary Residential Mortgage, Inc.
Ravindranadh Chowdar A
February 2, 2024
Chad is amazing
Reply from Chad Erling: Thank you so much for your kind words, Ravindranadh. I'm thrilled to hear that you had such a positive experience with me at Primary Residential Mortgage, Inc. I strive to provide the best service to all my clients. Your feedback means a lot to me and to our entire team! We look forward to working with you again in the future. Thanks again for your generous review and the perfect rating!
A Carter
January 31, 2024
It was a pleasure working with Chad. He was there to answer any and all questions we had along the way to closing and was always giving us updates on what to expect next throughout the process! Thank you so much for all of your help Chad!
Emily A. C
January 31, 2024
Chad was so helpful and transparent on what to expect in the next steps from the moment we met all the way up until closing. He made sure all of our questions were answered and was there to help every step of the way. Thank you so much for all of your help Chad!
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm deeply grateful for your kind words and the perfect rating, Emily. It was a pleasure guiding you through the mortgage process at Primary Residential Mortgage, Inc. Being transparent and helpful is what I strive for, so I'm thrilled to know I met those expectations. Don't hesitate to reach out if you have any more questions in the future. Thank you for choosing me as your mortgage partner. - Chad Erling.