Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Colton B
April 23, 2024
He was always on point, always there for our questions, and always there for us as a whole. He was patient and respectful, while also being straightforward and clear in his explanations. It truly felt he was on our side and we couldn’t have asked for a better experience.
Christy W
April 22, 2024
I love working with Michael Taylor and PRMI. Realtors work closely with lenders during the transaction and I always have an enjoyable experience working with Mike.
He communicates with urgency, tackles any road bumps head-on, and closes the loan on time! I highly recommend.
Stephen Winston J
April 12, 2024
Everything was very professional and handled in a timely manner. I would love to do business again.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I sincerely appreciate your positive feedback, Stephen. It was a pleasure to assist you and I'm thrilled to hear that you found our process both professional and efficient. At Primary Residential Mortgage, Inc., we strive to provide the best service possible. Your willingness to do business with us again is the highest compliment and we look forward to serving you in the future. Thank you for the great rating! Was there anything additional we could have done to receive a 5 out of 5 rating?
Donna Lynn G
April 4, 2024
Mike was fantastic! He worked nonstop to help us close on our house. He was available any time we needed help and was willing to answer any of the questions we had.
Reply from Michael Taylor: I'm thrilled to hear that my efforts paid off and you had a positive experience, Donna! I take great pride in being available and providing the answers needed for a smooth closing process. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind words. It was truly a pleasure to work with you. I hope to assist you again in the future. Thank you for the five-star review!
Brittney Lemetria G
April 2, 2024
Chad was exceptional with this process he was patient and informative he was in constant communication with me and it has made this process easier and stress free
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm truly honored by your review, Brittney. It was a pleasure assisting you through the process and ensuring that it went as smoothly as possible. Your satisfaction is my top priority, and I'm glad I was able to make the process stress-free for you. I'm always here at Primary Residential Mortgage, Inc. for your future needs. Thank you for the 5-star rating! Best, Chad Erling.