Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Alba Marina M
March 31, 2024
We are first time owners and Chad took his time to explain everything in detail to us, always available and fast to respond to emails and texts
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Alba. As a representative of Primary Residential Mortgage, Inc., my priority is to ensure customers like you have a clear understanding of the process and feel supported. Knowing that you appreciated my availability and prompt responses means the world to me. Thank you for entrusting me with your first homeownership experience and for your 5-star rating. Don't hesitate to reach out if you need any future assistance.
Justin P
March 7, 2024
Mike,
Was great best mortgage broker I ha e e er used he does all my closings
Thanks
Reply from Michael Taylor: I appreciate your kind words, Justin. It's always a pleasure working with you on your closings. It's my goal to provide the best service possible for all my clients. I'm glad I was able to meet your expectations and I look forward to working with you again in the future. Thanks for choosing Primary Residential Mortgage, Inc. and for taking the time to leave such a wonderful review.
Kelli J
February 29, 2024
He was very nice and easy to talk to. He doesn’t make you feel bad about not knowing and was very helpful the entire time.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I greatly appreciate your kind words and stellar rating, Kelli. It was my pleasure to guide you through the process and ensure you felt comfortable every step of the way. It's part of our commitment at PRMI to ensure our clients are well-informed and feel at ease. Should you need any further assistance, don't hesitate to reach out. Once again, thank you for the positive feedback.
Zachary J
February 28, 2024
Everything was handled so smoothly. The whole process was not stressful. Things were explained clearly and responses were very prompt. Just a great experience all around.
Reply from Chad Erling | Retail Branch Manager | Primary Residential Mortgage, Inc.: I'm truly delighted to hear that you found the process smooth and stress-free, Zachary. Here at Primary Residential Mortgage, Inc., we always strive to provide clear communication and quick responses, ensuring a great experience for our clients. Thank you for taking the time to leave such a fantastic review and for rating us 5 stars. It was a pleasure assisting you.