Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Chakereha B
December 19, 2023
He was very encouraging throughout the entire process even when I was ready to give up. Some lenders i spoke with didn’t want to be bothered since I didn’t have the perfect scenario. Chad was alway encouraging and responsive. He also educated me on the process since I was a first time buyer.
Reply from Chad Erling: I'm thrilled to hear about your positive experience with Chad Erling at Primary Residential Mortgage, Inc. His dedication to service, responsiveness, and education particularly for first-time buyers is truly commendable. We understand that the home buying process can be daunting, especially without the perfect scenario, but we're glad Chad could encourage and guide you through. Thanks for the 5-star review, Chakereha! We look forward to serving you again in the future.
Lizmary C
December 18, 2023
Chad was very professional and provided regular updates and keep the clients calm and informed during the process.
Reply from Chad Erling: Thank you for sharing your positive experience, Lizmary. We are thrilled to hear that Chad Erling of Primary Residential Mortgage, Inc. was able to provide you with excellent service. His professionalism and dedication to keeping clients informed is a testament to our commitment to customer satisfaction. We appreciate your 5-star rating and look forward to serving your future needs.
Toronto M
December 15, 2023
Chad was with us throughout the entire process.. He made it seamlessly easy.. And we cant thank Jim enough.
Reply from Chad Erling: I'm really glad to hear that you had such a positive experience with Chad Erling at Primary Residential Mortgage, Inc. Having dedicated and supportive staff like Chad, who make the process simple and efficient, is indeed our priority. We believe that his hard work is a significant factor in earning the 5-star rating you gave us. Thank you, Toronto, for taking the time to share your experience. Your kind words are greatly appreciated and will be passed on to Chad.
Hiriam Joseph K
December 14, 2023
He was always courteous and prompt with his responses. My wife and I found his service to be outstanding. We certainly would enjoy working with him again.
Reply from Chad Erling: Thank you for your glowing review, Hiriam. We're thrilled to hear that you and your wife had a wonderful experience with Chad Erling from Primary Residential Mortgage, Inc. Your satisfaction is our top priority and it's heartening to hear that Chad's promptness and courtesy stood out to you. We look forward to assisting you in the future. Thanks again for your five-star review!
Rebecca Ann D
December 13, 2023
He was always very prompt with his communication and very kind.
Reply from Chad Erling: Thank you for your positive feedback, Rebecca. We're thrilled to hear that you had a great experience with Chad Erling at Primary Residential Mortgage, Inc. We pride ourselves on our excellent communication and kindness, and it's great to know that Chad exemplified these values. Your 5-star rating is much appreciated, and we hope to continue providing excellent service. Thanks again!