Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1121 Review(s)
4.89
Eric Steven M
August 8, 2023
Chad always makes the process extremely easy for the borrower. Couldn’t be happier with the process.
Reply from Chad Erling: Thanks for the amazing review, Eric! We are so glad Chad could make the process easy for you. We strive to ensure our customers have the best experience possible. At Primary Residential Mortgage, Inc., we appreciate your kind words and 5-star rating!
Carlos V
August 3, 2023
As a seasoned real estate professional, I have had the privilege of working with various lenders throughout my career. However, I must say that Mike Taylor, my preferred lender, stands head and shoulders above the rest. After another successful transaction last week, I am compelled to write this glowing review to highlight the outstanding qualities that make him a true gem in the mortgage industry.
From the very first interaction with my clients, it was evident that Mike is not just an expert in his field but also a passionate educator. He went above and beyond to ensure that my clients fully understood the complexities of the mortgage process. Unlike many lenders who simply rush through paperwork and jargon, he took the time to break down the steps, answering their questions patiently and providing clear explanations.
One of the most impressive aspects of working with my Mike is his responsiveness. In the fast-paced world of real estate, communication is key, and he excels at it. He promptly returns calls and emails, making himself available whenever my clients or I have questions or concerns. This level of accessibility has saved countless deals from falling through and has fostered a sense of trust between him, myself, and my clients.
It is also worth mentioning that Mike's commitment to transparency and honesty is unmatched. There are no hidden surprises or sudden changes in fees; he provides accurate and upfront information from the outset, setting realistic expectations for my clients.
In conclusion, Mike is more than just a professional providing mortgage services; he is a guiding light in the homebuying journey. His informative nature, personalized approach, and efficient communication have undoubtedly been instrumental in closing numerous successful transactions. Working with him has not only improved my clients' experience but has also elevated my own real estate practice.
Dennis V
July 31, 2023
Mike was attentive and informative throughout the process. It's a big help having someone to talk you through the process of buying a home. Mike's office requested all the necessary documents in a timely manner and when closing day came around there were no surprises. Highly recommend his service!
Reply from Michael Taylor: Thank you so much, Dennis! It was my pleasure to help you through the home buying process. I'm so glad that you were happy with my service and that everything went smoothly. I'm grateful that you took the time to leave this review and I look forward to working with you in the future!
Irving G
July 30, 2023
Chad communicated efficiently and moderately. He explained the process every step of the way in detail which made it easier to understand and trust him.
Reply from Chad Erling: Thank you for your review, Irving! We are glad to know that Chad was able to explain the process to you in detail, providing you with an efficient and moderate experience. We strive to provide all of our customers with a high quality of service, and it's great to hear that Chad was able to meet that standard. Thank you again for taking the time to share your experience with us.
Ashleigh F
July 25, 2023
Chad was extremely understanding and always answered all questions we had.
Reply from Chad Erling: Thank you for your kind words about Chad, Ashleigh! We are so glad to hear that he was able to answer all of your questions. At Primary Residential Mortgage, Inc., we strive to provide excellent customer service and we are thrilled to hear that Chad was able to exceed your expectations.