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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

446 Review(s)
4.97
Christopher J C August 4, 2023
Always available to questions or concerns. Works hard to make everything go smooth.
Reply from Mike Lorenzini: Thank you so much for the kind words, Christopher! I'm so glad to hear that I was able to make the process go smoothly. If you have any questions or concerns in the future, please don't hesitate to reach out.
Thomas R D July 14, 2023
Mike followed with ever issue nothing was left hanging. We were crunched for time and Mike's efforts were crucial to completing process in a very fast pricess. Mike is an asset to PMRI.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I appreciate your gracious feedback, Thomas. It was my pleasure to assist you during the loan process, especially when time was of the essence. This is precisely why I'm here - to ensure a smooth and efficient journey for valued clients like you. I'm thrilled to hear that my efforts have made a positive impact. Thank you for choosing Primary Residential Mortgage, Inc. for your financial needs. I look forward to serving you in the future.
Sharon L D July 12, 2023
Mike was able to get us to settlement in 3 weeks. He is an excellent communicator.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear your positive feedback, Sharon! It was truly a pleasure working with you and getting you to settlement in a timely manner. Excellent communication is something I strive for, and I am glad it made a difference in your experience. Thank you for choosing Primary Residential Mortgage, Inc. and for the amazing 5-star rating. Looking forward to assisting you in the future. Best, Mike Lorenzini | Loan Officer.
Terry D June 22, 2023
Mike was very professional and easy to work with.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I truly appreciate your kind words, Terry. Ensuring a smooth and professional experience is always my goal as a Loan Officer at Primary Residential Mortgage, Inc. Your positive feedback is greatly appreciated, and I'm thrilled that I was able to assist with your mortgage needs. Looking forward to working with you again in the future. Thank you again for the stellar 5-star review!
James A L June 10, 2023
Extremely knowledgeable on the loan application process. Quick to respond, request documents/information, and confirm that all of this has been submitted properly. Maintained open, honest, and professional communication throughout the entire process while explaining all of the complex legalese in layman’s terms. A good person all around who was always in high spirits and friendly!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you, James, for your generous feedback. I'm extremely pleased to hear that you found my assistance valuable, especially with the loan application process. My aim is always to make these complex processes as simple and understandable as possible for my clients, so I'm glad I was able to achieve that for you. Your kind words are greatly appreciated, and they motivate me to continue providing the best service. It was a pleasure working with you and I look forward to our future interactions. Best regards, Mike Lorenzini | Loan Officer | Primary Residential Mortgage, Inc.