Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
447 Review(s)
4.97
April Woodburn-Vallandingham
March 31, 2024
We have used Mike for several mortgage transactions and he is the absolute best! His hands on approach and customer service is matched by no other we have ever used. He is knowledgeable and always helps us reach the best scenario for our home purchases and refinances.
Reply from Owner: Thank you, April, for your generous feedback. It's always a pleasure to assist with your mortgage transactions. Your trust is highly valued, and I'm committed to providing you with the best service possible in every transaction. I'm glad I could help you find the best scenario for your home purchases and refinances. Remember, I'm just a phone call or an email away for any future needs. Best regards, Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.
April S. W
March 31, 2024
We have used Mike for several mortgage transactions and he is the absolute best! His hands on approach and customer service is matched by no other we have ever used. He is knowledgeable and always helps us reach the best scenario for our home purchases.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm genuinely thrilled to hear your positive feedback, April. It's always a pleasure assisting you. I strive to provide the absolute best service possible and to find the best solutions. Your continued trust means a great deal. Looking forward to working with you in the future. Best regards, Mike Lorenzini.
Colby F M
February 24, 2024
Mike was very helpful during the whole process especially after the first lawyer I went through for the home purchase process became unresponsive. I was a first time home buyer and he was instrumental through the whole purchasing process and helped secure another lawyer for the contracts and underwriting. Would definitely work with him again.
Reply from Mike Lorenzini: I truly appreciate your kind words and the time you took to share your experience, Colby. As a first-time home buyer, the process can seem daunting, and I'm glad I was able to assist and provide reassurance along the way. I'm pleased to hear that you were satisfied with the services provided, and it's particularly rewarding to know you'd choose to work with me again. Your satisfaction is the utmost priority at Primary Residential Mortgage, Inc. Thank you for entrusting me with your home purchase process. Looking forward to potentially working with you again in the future.
Marvin O J
February 23, 2024
He was very personable. Answered s lot of questuons and extremely thorough durong the closing process and explained things extremely well.
Reply from Mike Lorenzini: I'm thrilled to hear that you had a positive experience during the closing process, Marvin. I always strive to provide thorough explanations and make things as clear as possible for my clients. I appreciate your kind words and the five-star review. Please don't hesitate to reach out if you have any more questions in the future. Thanks for choosing Primary Residential Mortgage, Inc. - Mike Lorenzini.
Eva F J
February 19, 2024
Closing was complex and delayed but at no fault of Mike's. Our loan process itself was complex and delayed as a result of other lenders also involved in the process. Regardless, Mike was patient with us in collecting and updating all necessary documents. Most impressive was him advocating for us when another lender seems to be trying to take advantage ofcircumstances at our expense.
Reply from Mike Lorenzini: I'm truly pleased to hear about your positive experience, Eva. The loan process can sometimes be complex, especially when there are multiple lenders involved. Your patience and cooperation in providing all necessary documents promptly did not go unnoticed. I'm glad I was able to advocate for you and ensure that you weren't taken advantage of in any way. It's always my goal to make the process as smooth and beneficial for my clients as possible. I value your feedback and appreciate the 5-star rating. Looking forward to working with you again at Primary Residential Mortgage, Inc. Best, Mike Lorenzini.