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Customer Reviews

Overall Rating:

477 Review(s)
4.97
Christina Nelson October 4, 2024
Mike lorenzini is one of the most professional lenders I know. His expertise and performance bring satisfaction to every client
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you for your kind words, Christina. I strive to offer the highest level of service and expertise, so it's rewarding to know it's appreciated. Your feedback means a lot to me and the team at Primary Residential Mortgage, Inc. Thank you again for taking the time to share your experience and for the 5-star rating. Looking forward to assisting you again in the future.
Dario Hashemi October 1, 2024
Mike was very professional and very welcoming at the closing. He answered all of my questions while I was signing my documents about the loan and ensured to notify me if any changes do arise.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear you had a positive experience, Dario! I pride myself on making the closing process as clear and straightforward as possible. Don't hesitate to reach out if you ever need anything else. Thanks for taking the time to leave a review and for the full 5-stars.
Michael K Holland September 21, 2024
Good comms (responsiveness). Straight clear answers to questions. I would offer to provide a checklist of all steps from start to finish for first time home buyers (perhaps the pilot in me). Overall I’m happy with experience.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Mike, Thank you for the feedback, we will incorporate a checklist or maybe a "Roadmap Home" in our process. Lots of steps and overwhelming at times so I can see where having a checklist or summary of the process would be helpful. Thank you for allowing us to assist you with the process. Mike & Barry
Melissa Rodriguez September 18, 2024
You and Barry were amazing, thank you so much!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you had such a positive experience with us, Melissa! Thank you for taking the time to share this wonderful feedback. It was a pleasure working with you, and I'm glad that Barry and I could be of help. Sounds like we will be seeing you again at the end of next week. :-) Thank you!
Diana Washabaugh September 18, 2024
Working with Mike is always a joy. His punctuality and communication skills far exceed those of other lenders. He is upbeat and positive, hard working and a terrific representative of PRMI. HIGHLY RECOMMEND!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much for the glowing review, Diana! I'm really thrilled to hear you had a positive experience working with me. I would have to say all the same things about you, love working with your clients as they are aways kind, considerate and thoughtful, a lot like you. :-) Thanks again!