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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

456 Review(s)
4.97
Brian M Twemlow July 1, 2024
Zero discrepancies and/or corrections needed to be made, everything went smoothly and on time, couldn't ask for more when buying a house!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: We are so glad that your experience was smooth, and everything went as planned. Your feedback means a lot to us, and we are glad we could make the process of buying a house easier for you. Remember, we're here if you have any more questions or need help in the future. Thanks for choosing Primary Residential Mortgage, Inc. and for leaving such a great review. Mike & Barry
Justin C Langan June 27, 2024
This is our second time working with Mike. He is professional and answered all of our questions quickly! Would highly recommend Mike to anyone looking for a mortgage!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you for the kind review, Justin! It's great to know you had a favorable experience for the second time. Your positive feedback and the recommendation mean a lot. As always, I am here for any questions or future mortgage needs you may have. Enjoy your new home!
Connor W Baker June 27, 2024
Mike answered all my questions around the clock. He really made the home buying process easy.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm glad to hear that you had a positive experience, I try to make the home buying process as straightforward and stress-free as possible for my clients. It was a pleasure working with you, and I'm here if you ever have more questions in the future. Thanks for your kind words and the 5-star rating, it means a lot. Thank you also for the note and bottle of whiskey, it will be enjoyed this weekend. :-) Thx!
Sarah D Butler June 26, 2024
Mike made the whole process very manageable, and his prompt and thorough answers to all my questions really eased my stress and anxiety. He explained things clearly and anticipated concerns I may have.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Glad to hear that you found the process less cumbersome than expected. Ensuring you have a stress-free and clear understanding of everything is part of my commitment to providing quality service. Thank you for this 5-star review and for trusting me, it was my pleasure assisting you. Should you have any more questions in the future, don't hesitate to reach out.
Haley J Stonebreaker June 26, 2024
Mike was quit to respond to questions and got us the information and the things we needed in a timely manor. 10/10 would recommend Mike.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Hi Haley, I'm so glad to hear that you had a positive experience, it's always our aim to help our clients get the information they need, as quickly as possible. Your positive feedback and recommendation mean a lot. If you ever need any more assistance in the future, don't hesitate to reach out. Thanks again for choosing Primary Residential Mortgage.