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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

482 Review(s)
4.97
Helen Mattingly Wernecke October 25, 2024
Mike is the calm in the storm of the home buying journey. His communication style is exactly what is needed for the client and the partners in the transaction. Continue what you are doing, Mike! It is so appreciated and valued!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm genuinely touched by your kind words, Helen! It makes me happy to know that my work makes the home buying journey less stressful. Providing clear communication and value to my clients is always my top priority. Thank you for rating me highly, and I assure you that I will continue doing my best in every transaction. Thank you!
Howard J Goldstein October 16, 2024
Mike is an asset to your company! Very professional, responsive and knowledgeable. Truly enjoyed working with Mike.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you've had such a positive experience, Howard! Your feedback means a lot to me. It's always my aim to provide the highest level of professionalism, responsiveness, and knowledge to my clients. I truly enjoyed working with you as well and look forward to any future engagements we may have together. Thanks for taking the time to share your review and for the 5-star rating. - Mike
Samantha Bowling October 10, 2024
Mike & his team was great to work with! They closed the deal on time and made the transaction smooth for my client and myself.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I appreciate your positive feedback, Samantha. I'm glad to know that you and your client had a smooth transaction.
Colin R Kilpatrick October 7, 2024
We were very pleased with the proactive communication, patience with our questions, and professionalism.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Colin, thank you for your kind words, it was truly our pleasure to have the opportunity to assist you with your home purchase. Mike & Barry
Kayla Huffman October 7, 2024
Mike was absolutely amazing to work with. Timely updates and always answered my questions in great detail!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm glad to hear that you had a positive experience, Kayla! It was an absolute pleasure to assist you. Your feedback means a lot to me. Thanks for the 5-star review!