Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
520 Review(s)
4.97
John D June 25, 2025
Mike is very professional and has great customer service interaction with his clients! KUDOs to Mike Lorenzini!!!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear about your positive experience and appreciate your kind words. Providing excellent customer service is a top priority, and I'm glad I could assist you effectively. Thank you for your feedback and support!
Kim June 19, 2025
Mike is a true professional that understands the mortgage business and the art of timely clear communication. Always a consistentl professonal experience, highly enjoy working with Mike and his team!!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you had a positive experience with my services and appreciated the communication throughout the process. It was a pleasure working with you, and I look forward to assisting you again in the future. Thank you for your kind words!
Stacey J June 18, 2025
Mike and the team were very helpful and supportive during the whole process! Excellent in returning messages and answering questions!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you found the process helpful and supportive. It was a pleasure working with you. Thank you for your kind words!
Judy June 18, 2025
Thank you Mike for all your efforts to get this to closing on time!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Judy, it was my pleasure working with you. Thank you so much for your patience while we worked around some "potholes" on the path to settlement. :-) Thank you also for the 5-star review. If you ever need anything down here in SoMD, do not hesitate to reach out. Thx! Mike
Thomas Fisher June 16, 2025
I highly recommend Mike Lorenzini to any family starting the home purchasing process. He is very knowledgeable and helpful.
Reply from Owner: I'm thrilled to hear that you found my assistance knowledgeable and helpful during your home purchasing process. Thank you for your kind recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you! Mike