Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
447 Review(s)
4.97
Cindi W
September 17, 2023
Very quick to resound. Counceled us when asked questions. Very attentive and very informative. Kept us updated on a frequent basis
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear that you had a positive experience, Cindi! I always aim to provide the best service to my clients, and it's rewarding to know that I was able to meet your needs. Your feedback about my prompt response, attentive service and frequent updates is greatly appreciated. I always strive to keep my clients informed and well-guided throughout the process. Thank you for giving me the opportunity to serve you and for your wonderful review. It was my pleasure working with you.
Tanya J. B
September 9, 2023
Easy to contact. Flexible. Responsive. Informed. East to work with. Just a great guy with a great company. We come time using mike!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm truly grateful for your kind review, Tanya. It's my pleasure to offer flexible, responsive, and well-informed service at Primary Residential Mortgage, Inc. I strive to make the mortgage process as easy as possible for my clients. Thank you for choosing me once again for your mortgage needs. I look forward to working with you in the future! Best, Mike Lorenzini.
Helen Mattingly W
September 6, 2023
The clients may not have closed on the initial contract day, but it was not this lender at fault. It was insurance and it all worked out. Mike Lorenzini saved the day! Thank you for the support!
HelenW
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm truly grateful for your generous rating and kind words, Helen. It was an absolute pleasure to assist you throughout this process. Sometimes, unforeseen issues may arise but I am glad we were able to navigate through them together. Everyone's patience and understanding were greatly appreciated. I'm here for any future needs you may have. Thanks again for choosing Primary Residential Mortgage, Inc. and for taking the time to leave such a positive review! Best, Mike Lorenzini.
Logan B M
September 4, 2023
Mike did great, assisted us with any and everything we needed help with!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your positive feedback, Logan. It's my job to assist you in any way I can during the loan process, so I'm glad to hear that you felt supported. Here at Primary Residential Mortgage, Inc., we aim to provide top-notch service to all our customers. Thank you for taking the time to leave a review and for the 5-star rating. If you ever need assistance in the future, don't hesitate to reach out.
Christopher J H
September 1, 2023
Mike did an amazing job, he was super knowledgeable about loan programs and options, he explained the pluses and minuses of each option and helped me to make informed decisions. The communication throughout the process was great, he provided very detailed information and instructions for any tasks that needed to be competed. I could not ask for a better home buying experience. I would highly recommend Mike Lorenzini for anyone who is looking to buy a home.
Reply from Mike Lorenzini: Christopher, I'm incredibly grateful for your kind words and the time you took to leave such a detailed review. It was a pleasure to guide you through the home buying process, and I'm glad that my explanations about loan programs and options were helpful to you. Outstanding communication is something I always strive for, and I'm glad to hear that I met that mark with you. Thank you for your high recommendation and rest assured, I would be very happy to assist you or any of your friends in the future. Best of luck in your new home! - Mike Lorenzini, Primary Residential Mortgage, Inc.