Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
506 Review(s)
4.97
Sarah February 7, 2025
Definitely you all were following up every step of the way. That was nice and made it more personal. Would have appreciated less uncertainty on the time in which I got the email that we were being tentatively accepted to get the loans until practically settlement day, though. Maybe a different term was used but I think y'all should use different terminology for it, for better peace of mind. I appreciated the house warming gift! And I am definitely excited to finally be a homeowner! I liked being able to get documents needed in different ways. That was appreciated.
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Sarah, your feedback means a lot to us. We are so glad we were able to help you achieve your dream of homeownership, and we truly appreciate you highlighting our attentiveness throughout the process. Totally understand your point about the final loan approval communication, and we will definitely take that back to the team to see how we can clarify things and make the experience less stressful for future clients. We’re always looking for ways to improve. We wish you all the best in your new home! Mike & Barry
Samantha February 3, 2025
Another great transaction with PRMI ! Closing on time - smooth transaciton! Thank you!
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Samantha,
I truly appreciate you taking the time to share your experience. It is always a pleasure working with you, and I'm thrilled to hear everything went smoothly and we closed on time. Making the process seamless and low stress for our clients is my top priority. Looking forward to working with you again in the future. Mike & Barry
Christina January 28, 2025
Mike is very knowledgeable and professional lender.
. He explains the loan process in detail to his clients
With care and expertise
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Christina, thank you so much for your kind words. It's always a pleasure working with or just hanging out with you, hope to be doing so more often this year. :-) Thank you! Mike
Helen Mattingly January 28, 2025
Mike is always so professional with me and the clients who are in the transaction. He's responsive to inquiries for rates, loan status, and educates everyone on the entire loan journey.
Reply from Mike Lorenzini: Helen,
Thank you for your kind words. It's always a pleasure working with you and your clients. Hope to have more opportunities do work together soon. :-) Thank you! Mike
Amanda January 25, 2025
Our experience was top notch!! Thank you for helping us get into our home!! Absolutely amazing !
Reply from Mike Lorenzini | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thrilled to hear you had a top-notch experience, Amanda! It was our pleasure to help you get into your new home. Your kind words mean a lot to us and everyone at Primary Residential Mortgage, Inc. Looking forward to assisting you again in the future if the opportunity arises. Don't hesitate to reach out if you need anything else. Take care! - Mike & Barry