Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
273 Review(s)
4.98
James F
June 15, 2022
Joanna was very responsive and an excellent partner throughout the loan process. She explained the closing document and necessary documents needed to continue the loan process. In addition Joanna took time out of her busy schedule to meet us at the closing before the signing. I was really impressed with the extra mile Joanna took to be an excellent partner to my wife an I during this process. I've reached out to 3 other lenders during this process but none was a responsive and knowledgeable as Joanna. Kudos to the entire Carmel PRMI team!!
Daniel Ryan K
May 3, 2022
Joanna communicated extremely well. In a market that is as volatile as it currently is, Joanna stayed on top of all the details of our loan and was always available to answer questions. She seemed very confident in her answers which gave us assurance when we were making decisions about our loan. She explained our options well and we felt she wanted what was best for us when it came to our loan terms.
Lynn Marie S
November 19, 2021
My experience with Joanna by far has been the best experience that I have ever had in acquiring a home loan! She make the process easy to understand, and handled my loan needs and situation flawlessly! When I have the need to refinance or acquire a new home loan I will definitely work with Joanna again!
Marie S E
May 14, 2024
Joanna was great to work with. She would respond in a timely manner. We closed the loan on time. It was great to work with her.
Reply from Joanna Rushing | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thanks, Marie! It was a pleasure to work with you as well!
Danika W
April 23, 2024
If you can leave a Google review at https://g.page/r/CVtwnq1kzN4WEAI/review I would be grateful! You rock and are now a favorite, so glad we ran into at the Fidelity event!
Reply from Joanna Rushing: I'm incredibly touched by your kind words, Danika. It was a pleasure to meet you at the Fidelity event and I'm overjoyed to have made a positive impression. Your fantastic review means a lot to me and the entire team at Primary Residential Mortgage, Inc. We always aim to provide top-notch service and I'm glad to hear we hit the mark for you. Your 5-star rating is greatly appreciated. Thank you!