Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
271 Review(s)
4.98
James F
June 15, 2022
Joanna was very responsive and an excellent partner throughout the loan process. She explained the closing document and necessary documents needed to continue the loan process. In addition Joanna took time out of her busy schedule to meet us at the closing before the signing. I was really impressed with the extra mile Joanna took to be an excellent partner to my wife an I during this process. I've reached out to 3 other lenders during this process but none was a responsive and knowledgeable as Joanna. Kudos to the entire Carmel PRMI team!!
Daniel Ryan K
May 3, 2022
Joanna communicated extremely well. In a market that is as volatile as it currently is, Joanna stayed on top of all the details of our loan and was always available to answer questions. She seemed very confident in her answers which gave us assurance when we were making decisions about our loan. She explained our options well and we felt she wanted what was best for us when it came to our loan terms.
Lynn Marie S
November 19, 2021
My experience with Joanna by far has been the best experience that I have ever had in acquiring a home loan! She make the process easy to understand, and handled my loan needs and situation flawlessly! When I have the need to refinance or acquire a new home loan I will definitely work with Joanna again!
Robert S M
April 18, 2024
Joanna was amazing, she made home buying very easy for us. She always quick to answer any questions we had. She let us know step by step what was needed and what was expected. I would recommend Joanna and her team to anyone.
Reply from Joanna Rushing | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much, Robert! Congrats to you and your family on your new home!
Liam P
April 1, 2024
Joanna was super helpful. She was always letting me know of programs I qualified for and providing me with time-sensitive updates. This process has been stressless for me and I know it's because of how hard everyone worked. I am grateful and appreciate all of the work it took to get here!
Reply from Joanna Rushing | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Liam, it was my pleasure to help you! I'm so glad that it all worked out and that we were able to get you into a new home. Congrats to you and Amanda!