Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
3274 Review(s)
4.93
Claude D
April 9, 2024
Bryan was very thorough from start to finish. He did an excellent job.
Reply from Bryan Whitten | Loan Officer | Primary Residential Mortgage, Inc.: I'm delighted to hear that you had a positive experience working with me, Claude and Teya. I'm committed to providing comprehensive and quality service, so I'm pleased to see that reflected in your feedback. Thank you for taking the time to rate and review my services at Primary Residential Mortgage, Inc. It was a pleasure to assist with your mortgage needs. Looking forward to our future interactions!
Zachary W R
April 6, 2024
Steve and his team were amazing to work with. He genuinely cares about us and is a true partner. Very greatful for him.
Reply from Steven Hawes: I'm truly touched by your kind words, Zachary. It is always a priority to ensure our clients feel cared for and supported throughout their journey with Primary Residential Mortgage, Inc. I'm happy to hear that you felt that from my team and I. Your feedback inspires us to continuously provide the best service possible. We are always here for any future assistance you might need. Once again, thank you for the perfect rating and positive review.
Allison M S
April 6, 2024
Steven was great! He was professional, efficient, and very helpful throughout the process. We really appreciated it especially as first time home owners! Highly recommend Steven!
Reply from Steven Hawes: Thank you so much, Allison, for the kind words and the five-star rating! I'm thrilled to hear that your first-time home owning process was smooth and efficient. I strive to provide the best service possible, and I'm glad to have met your expectations. Always here to help whenever you need. I appreciate your recommendation. All the best with your new home!
Ryan B
April 4, 2024
Ashley was very responsive and easy to communicate with. She was able to provide good explanations for how the process worked.
Reply from Ashley Messina: I truly appreciate your kind words, Ryan. It's always my goal to help clarify the process for my clients and I'm glad I was able to assist you successfully. I strive to be responsive and easy to communicate with, so I'm happy to hear that was your experience. Thank you for the 5-star rating and for choosing Primary Residential Mortgage, Inc. Looking forward to assisting you again in the future!
Dorcas A
April 3, 2024
Devin was very helpful throughout the process. He wasn’t just a loan officer, he became a family as well. He was always available and willing to answer all the difficult questions. Thank you for being there for my family!
We really appreciate your help
Reply from Devin Rosa: I'm truly humbled by your kind words, Dorcas. It was an absolute pleasure to be there for you and your family during the loan process. Your satisfaction is my top priority, and I'm glad I could make the process easier for you. Don't hesitate to reach out if you need anything in the future. Thank you for choosing Primary Residential Mortgage, Inc. and for your superb rating.