Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
3274 Review(s)
4.93
Eric W C
February 21, 2024
Always available, took time to answer all our questions
Reply from Suzanne Wynn: Thanks Eric for the nice review! Please let me know if you need anything going forward! I am always here for you and Katy.
Rafael G
February 20, 2024
Juan acted quickly and efficiently to make my home purchase a success. We had very short timelines and some odd restrictions and Juan worked through it all.
Reply from Juan Cerda: Thank you very much for your comments, it was a pleasure to work with you.
Kerry L S
February 16, 2024
Responsive, professional, and knowledgeable
Reply from Steven Hawes: I greatly appreciate your positive feedback, Kerry. I'm delighted to hear that you found my services responsive, professional, and knowledgeable. Your satisfaction is my top priority and it makes my day to hear such wonderful comments. I look forward to working with you again on any future mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc., and for taking the time to leave this review.
Janet A D
February 7, 2024
We got the loan, we are very grateful and excited about that outcome. We are thankful to Amanda for the time, hard work , and effort she put into this whole thing. We believe that better communication in terms of updating us weekly on the process and better transparency would have helped with an overall much comfortable experience.
Melissa A A
February 7, 2024
Nick was constantly in touch with actions and status updates. He was always available for questions and phone calls. The whole process was extremely smooth! Will definitely recommend him.
Reply from Nicholas Viveiros: I'm truly humbled by your kind words, Melissa. It was my pleasure to keep you updated and answer your questions throughout the process. I'm glad to hear that everything went smoothly for you. Your recommendation means a lot to me and the team here at Primary Residential Mortgage, Inc. Thank you for taking the time to leave this wonderful review.