Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
3274 Review(s)
4.93
Hector Z
April 16, 2024
Working with Ashley Messina as my home loan officer was an absolute game-changer. Her attention to detail and extensive knowledge of the mortgage process made the entire experience smooth sailing from start to finish. Ashley took the time to explain every step of the process thoroughly, ensuring that I felt confident and informed every step of the way. What truly set her apart was her proactive approach—she anticipated potential issues before they arose, saving me time and stress. I couldn't have asked for a better partner in securing my dream home. Ashley's professionalism and expertise are unmatched, and I would highly recommend her to anyone in need of mortgage services.
Reply from Ashley Messina: Thank you very much, Hector, for such a wonderful review. I'm thrilled to hear that you found my service helpful throughout your home loan process. Ensuring that my clients are comfortable and well-informed throughout each step is my top priority, and I'm glad I was able to provide that for you. Your words genuinely mean a lot to me, and I am so happy that I could assist in making your dream home a reality. I always strive to pre-empt any potential issues to make the process as stress-free as possible for my clients. Thank you again for choosing me and Primary Residential Mortgage, Inc. for your mortgage services. I hope to work with you again in the future.
Alexandra M R
April 15, 2024
It was a seamless process working with Ashley. She was with us every step of the way and always available by phone or email for any questions that came up throughout the process. We are grateful to have worked with her! Thank you , Ashley!!
Reply from Ashley Messina: I'm so grateful for your kind words, Alexandra! Your review means a lot to me and it's fantastic to hear that you found our process at Primary Residential Mortgage, Inc. to be seamless. I always strive to be available and supportive to all my clients during their mortgage process. Thank you for appreciating my efforts and you're welcome anytime! Just know I'm here if you need anything in the future. Take care.
Christina L
April 11, 2024
As someone who has navigated the labyrinth of loan options, finding a lender that prioritizes transparency and reliability is like discovering a hidden gem.
Interest Rates and Terms:
PRMI stands out with competitive interest rates that are not only fair but also transparent. Unlike some lenders who lure you in with low introductory rates only to surprise you with hidden fees later, Steven lays out all the terms clearly from the outset. This level of transparency instills confidence and sets him apart from the crowd.
PRMI understands that one size does not fit all when it comes to loans. What sets them apart is their willingness to tailor loan options to suit individual circumstances. Whether it's adjusting repayment schedules or offering personalized loan packages, they demonstrate a commitment to meeting the diverse needs of their customers.
A quick glance at customer reviews and ratings reaffirms what my experience has already shown – Steven enjoys a stellar reputation in the lending industry. Consistently praised for his integrity, reliability, and customer-centric approach, he has earned the trust and loyalty of countless borrowers.
In conclusion, Steven has exceeded my expectations on every front. With competitive rates, transparent terms, exemplary customer service, user-friendly online experience, flexibility, and a solid reputation, Steven have set a high standard for what a lender should be. If you're in search of a trustworthy partner for your financial needs, look no further than PRMI.
Reply from Steven Hawes: Thank you, Christina, for the stellar review and for taking the time to share your experience. I'm thrilled to hear that you appreciated our commitment to transparency and reliability at Primary Residential Mortgage, Inc. It is our aim to set the bar high in the lending industry and it's rewarding to know that we're achieving that goal. Your feedback about our competitive rates and flexible loan options is especially encouraging. We do our best to cater to the unique needs of each client, and I'm glad to hear that this made a positive difference in your experience. Thank you for placing your trust in us. It was a privilege assisting you with your loan and I look forward to serving any future financial needs you may have. I'm just a phone call away if you have any questions or concerns in the future. Once again, thank you for choosing PRMI, and for the exceptional review.
Kaitlynn M M
April 11, 2024
Steve and his team were there for every question we had. They made the process clear and simple for us!
Reply from Steven Hawes: I appreciate your glowing review, Kaitlynn! My team and I are always here to make the mortgage process as simple and clear as possible at Primary Residential Mortgage, Inc. It's rewarding to hear that we were able to assist you so well and provide a 5-star experience. Thank you for choosing and trusting us with your home financing needs. Looking forward to serving you again in the future!
William D W
April 10, 2024
Steven was an amazing help! First time home buying went very smooth.
Reply from Steven Hawes: I'm truly pleased to hear that your first-time home buying experience went smoothly, William. As a part of the Primary Residential Mortgage, Inc., my main goal is to make the mortgage process as seamless and stress-free as possible for our customers. Your positive feedback and the 5-star rating are greatly appreciated. It was a pleasure working with you, and should you need any further assistance, do not hesitate to reach out. Best regards.